Social Media Customer Services

4 weeks ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

Are you a social media enthusiast with exceptional communication skills in Vietnamese? Do you enjoy helping others and providing top-notch customer service?

We are looking for talented individuals to join our team as Chat Support Representatives As part of our dynamic team, you will have the opportunity to interact with users from all walks of life, providing them with timely assistance and support.

**Responsibilities**:

- Engage with users in a friendly and professional manner through chat platforms.
- Address user queries, concerns, and issues promptly and effectively.
- Provide accurate and helpful information to users in Vietnamese language.
- Demonstrate empathy and understanding towards users' needs and challenges.
- Collaborate with team members to maintain high-quality support standards.

**Requirements**:

- Proficiency in written and spoken Vietnamese.
- Excellent communication and interpersonal skills.
- Ability to multitask and handle multiple chat conversations simultaneously.
- Strong problem-solving abilities and attention to detail.
- Prior experience in customer service or support is a plus.

**Salary**: RM1,500.00 - RM4,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Vietnamese (required)
- English (required)


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