Social Media Chat Support
2 days ago
As a Social Media Chat Support Specialist, you will play a crucial role in providing exceptional customer service to our Korean-speaking users through various social media platforms. Your primary responsibility is to promptly address customer inquiries, resolve issues, and ensure a positive user experience.
**Responsibilities**:
- **Customer Support**:
- Respond to customer inquiries and concerns in a timely and professional manner, utilizing both Korean and English languages effectively.
- Provide accurate and helpful information to customers regarding our products, services, and company policies.
- Resolve customer issues efficiently and effectively, escalating complex cases to relevant departments when necessary.
- Maintain a positive and empathetic attitude towards customers, building trust and fostering loyalty.
- **Social Media Monitoring**:
- Actively monitor our social media platforms for customer messages, comments, and mentions.
- Identify and address any negative sentiment or potential issues promptly.
- Engage with customers in a friendly and informative manner, encouraging positive interactions.
- **Knowledge Management**:
- Stay updated on product features, updates, and company policies to provide accurate and relevant information to customers.
- Contribute to the development and maintenance of knowledge base articles and FAQs.
- **Data Analysis**:
- Track and analyze customer interactions to identify trends and areas for improvement.
- Provide insights and recommendations to enhance customer satisfaction and service quality.
**Requirements**:
- **Fluency in Korean and English**: Excellent written and verbal communication skills in both languages are essential.
- **Customer Service Orientation**: A passion for helping others and a strong commitment to delivering exceptional customer service.
- **Problem-Solving Skills**: Ability to analyze problems, identify solutions, and take appropriate actions.
- **Attention to Detail**: Meticulous and organized approach to work, ensuring accuracy and completeness.
- **Technical Proficiency**: Familiarity with social media platforms and basic computer skills.
- **Teamwork**: Ability to collaborate effectively with colleagues and contribute to a positive team environment.
**Korean Job Description**
**소셜 미디어 채팅 지원**
**역할**:
소셜 미디어 채팅 지원은 당사 소셜 미디어 플랫폼에서 고객의 주요 연락처가 될 것입니다. 고객의 문의에 대해 시기적절하고 정확하며 도움이 되는 응답을 제공하고 문제를 효과적으로 해결해야 합니다.
**책임**:
- **고객 지원**:
- 당사 소셜 미디어 플랫폼에서 고객의 문의 및 메시지에 신속하게 응답합니다.
- 고객 질문에 명확하고 간결한 설명을 제공합니다.
- 고객 문제를 효율적이고 효과적으로 해결합니다.
- 복잡한 문제를 적절한 팀 구성원에게 에스컬레이션합니다.
- **소셜 미디어 참여**:
- 소셜 미디어에서 커뮤니티를 모니터링하고 참여합니다.
- 전문적이고 시기적절한 방식으로 의견과 피드백에 응답합니다.
- 긍정적이고 매력적인 온라인 커뮤니티에 기여합니다.
- **데이터 수집 및 분석**:
- 고객 상호작용을 추적하고 분석하여 트렌드와 패턴을 식별합니다.
- 고객 만족도와 개선 영역에 대한 팀에 피드백을 제공합니다.
**요구 사항**:
- **한국어 및 영어 유창성**: 원어민 한국인으로 우수한 영어 언어 능력(작문 및 구어)을 보유해야 합니다.
- **탁월한 의사소통 능력**: 명확하고 간결하며 전문적인 방식으로 효과적으로 의사소통할 수 있는 능력.
- **문제 해결 능력**: 고객 문제를 효율적으로 식별하고 해결할 수 있는 능력.
- **고객 서비스 지향**: 탁월한 고객 서비스 제공에 대한 열정.
- **소셜 미디어 지식**: 소셜 미디어 플랫폼 및 트렌드에 대한 강력한 이해.
- **기술 지식**: 고객 지원 도구 및 소프트웨어에 대한 친숙함.
Pay: RM2,500.00 - RM10,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (required)
**Language**:
- English (required)
- Korean (required)
-
Mandarin Speaking Social Media Chat Support
2 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...
-
Thai Speaking Social Media Chat Support Specialist
22 hours ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Description: We are currently seeking a talented and customer-focused Social Media Chat Support Specialist who is fluent in Thai to join our team. As a Social Media Chat Support Specialist, you will be responsible for providing exceptional customer service through various social media channels. In this role, you will engage with customers and address...
-
Social Media Chat Support Mandarin+english
2 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**English** We are seeking a highly motivated and customer-oriented individual to join our dynamic social media support team. As a Social Media Chat Support Specialist, you will play a crucial role in providing exceptional customer service and support to our Chinese-speaking customers through various social media platforms. **Responsibilities**: -...
-
Social Media Chat Support
2 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full time**Role**: As a Social Media Chat Support Specialist, you will play a crucial role in providing exceptional customer service to our Japanese-speaking customers through our social media platforms. You will be responsible for promptly addressing customer inquiries, resolving issues, and fostering positive customer relationships. **Responsibilities**: -...
-
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Summary: We are seeking a highly motivated and enthusiastic individual fluent in Vietnamese to join our team as a Social Media Customer Support Specialist In this role, you will provide exceptional customer service and support to users on various social media platforms. As a trusted representative of our organization, you will be responsible for...
-
Brickfields, Malaysia REGENERATION RESOURCES Full timeAre you a dynamic individual fluent in Vietnamese and passionate about providing exceptional customer support? We are seeking a talented Chat Support Representative to join our team and elevate our customer service experience to new heights. As a crucial member of our support team, you will play a pivotal role in assisting and engaging with our diverse user...
-
Social Media Mandarin-speaking Chat Support
2 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full timePosition: Mandarin-Speaking Chat Support Representative Job Summary: We are currently seeking a highly motivated and customer-oriented individual to join our dynamic team as a Mandarin-speaking Chat Support Representative. In this role, you will primarily be responsible for assisting our users with their inquiries and providing excellent service via our...
-
Social Media Chat Support Advisor
2 days ago
Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time**DUTIES AND RESPONSIBILITIES**: - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes - Ensure all SLAs are met accordingly - Demonstrate a strong customer...
-
Social Media Digital Marketing Representative
22 hours ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeOverview: **Responsibilities**: 1. Social Media Strategy Development: Build comprehensive social media strategies aligned with organizational goals to enhance brand presence and increase customer engagement in the Korean market. 2. Content Creation: Develop creative and engaging content tailored to the Korean audience to drive brand awareness and generate...
-
Social Media Digital Marketing Representative
22 hours ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeOverview: **Responsibilities**: 1. Social Media Strategy Development: Build comprehensive social media strategies aligned with organizational goals to enhance brand presence and increase customer engagement in the Vietnamese market. 2. Content Creation: Develop creative and engaging content tailored to the Vietnamese audience to drive brand awareness and...
-
Social Media Digital Marketing Representative
22 hours ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeOverview: **Responsibilities**: 1. Social Media Strategy Development: Build comprehensive social media strategies aligned with organizational goals to enhance brand presence and increase customer engagement in the Mandarin and Cantonese-speaking markets. 2. Content Creation: Develop creative and engaging content tailored to the Chinese-speaking audience to...
-
Brickfields, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full timeHiring for Cha Support for the Mandarin Language We are actively looking for a Chat Support role, who is currently living in Malaysia **Job Type**: Permanent Job Role: Chat Support Location: KL Sentral Education: Diploma or Degree **Salary**: 3300RM to 3500RM+ Complexity Allowance Experience: Min 1 year in Customer Service Shifts: 24/7 Intake: ASAP **Job...
-
Social Media Digital Marketing Specialist
2 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeWe work with businesses of all sizes to create effective digital marketing strategies that drive brand awareness, generate leads, and increase customer engagement. As a social media digital marketing specialist, you will play a vital role in helping our clients achieve their marketing goals. Job Responsibilities: 1. Develop and execute social media...
-
Social Media Digital Marketing Specialist
2 days ago
Brickfields, Malaysia REGENERATION RESOURCES Full timeJob Summary: Key Responsibilities: 1. Language and Culture Expertise: - Serve as a native Japanese speaker, providing insights into the language, culture, and online behavior of the target audience. - Ensure clear and accurate communication in Japanese across social media channels, including content creation, captioning, and engagement. 2. Social Media...
-
Social Media Technical Sales
1 week ago
Brickfields, Malaysia REGENERATION RESOURCES Full timePosition: Social Media Technical Sales (Vietnamese Speaking) Department: Sales/Technical Sales **Job Description**: 1. Responsible for sales and product promotion: - Build and nurture a network of new customers by seeking and reaching out to potential customers through social media and other marketing channels. - Provide detailed information about the...
-
Social Media Digital Marketer
22 hours ago
Brickfields, Malaysia REGENERATION RESOURCES Full timePosition Overview: **Responsibilities**: 1. Develop and implement digital marketing strategies: - Conduct thorough research on the Thai market to understand target audience preferences, behavior, and trends. - Collaborate with the marketing team to create comprehensive social media strategies that align with overall business goals. - Plan and execute social...
-
Social Media Digital Marketing Sales
7 days ago
Brickfields, Malaysia Agensi Perkerjaan Regeneration Resources Sdn Bhd Full timeJob description - Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification - Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action - Set up and optimize...
-
Social Media Chat Support
2 days ago
Brickfields, Malaysia Ant Force Sdn Bhd Full timeOffice location: KL Sentral Working hour: 24/7 rotate shift 9 hour per day, 5 day per week Salary Range: RM4000 Basic salary + RM500 Fixed allowance + RM200 Night shift + RM300 KPI **Responsibility** - Able to work as a team and can speak courteously. - Improving Customer Experience. - Respond to customer’s feedback and solve their...
-
Social Media Chat Support
22 hours ago
Brickfields, Malaysia Ant Force Sdn Bhd Full timeOffice location: KL Sentral Working hour: 24/7 rotate shift 9 hour per day, 5 day per week Salary Range: **RM4000 - RM4300 Basic salary + RM500 Fixed allowance + RM800 KPI** **Nightshift allowance up to RM100 PER DAY** **Responsibility** - Able to work as a team and can speak courteously. - Improving Customer Experience. - Respond to customer’s feedback...
-
Social Media Sales Advisor(Thai Speaking)
7 days ago
Brickfields, Malaysia Agensi Perkerjaan Regeneration Resources Sdn Bhd Full timeJob description - Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification - Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action - Set up and optimize...