Social Media Chat Support Advisor

3 days ago


Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

**DUTIES AND RESPONSIBILITIES**:

- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes

**REQUIREMENTS**
- Min SPM with 3 years experience in Call Center Customer Service / Diploma with 1 year experience in Call Center Customer Service or Degree/Fresh Graduate with min 6 months experience in Call Center Customer Service.
- Open for fresh graduate
- Able to read, write, and speak fluently and spontaneously in Mandarin and English.
- Willing to work in 24/7 rotational shift

**Job Type**: Permanent

**Salary**: RM3,700.00 - RM4,500.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you willing to work on 24/7 rotational shift?
- When is your availability date to join?
- Can you read and write in Mandarin (Traditional & Simplified) ?

**Experience**:

- Chat Support: 1 year (preferred)
- Call Center: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- English (preferred)



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