Social Media Chat Support

4 weeks ago


Brickfields, Malaysia Career International Fos Sdn. Bhd Full time

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the project processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language - Vietnamese

**Salary**: Up to RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- Vietnamese (preferred)



  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary:Our company is seeking a highly motivated and detail-oriented individual to join our Social Media Support team as a Chat Support Specialist. As a Chat Support Specialist, you will be responsible for providing outstanding customer service and support to our Vietnamese-speaking customers through social media channels. The role requires strong...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Calling all social media enthusiasts and customer service superstars! We're on the hunt for exceptional Chat Support Representatives to join our dynamic team at a cutting-edge technology company. If you're passionate about helping others, have a knack for solving problems, and love engaging with people online, this is your chance to make a real...


  • Brickfields, Malaysia ManpowerGroup Full time

    Social Media Chat Support 247 Local MandarinFresh Grads(Able to speak and write in Simplified and Traditional Mandarin)Salary: RM3, RM4,500.00 per monthEducation: Bachelor's (preferred)Experience:Chat Support: 1 year (preferred)Language: English (preferred) Mandarin (required)


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: We are seeking a highly motivated and customer-centric individual to join our team as a Mandarin-Speaking Social Media Chat Support Specialist. As a vital member of our customer support team, you will be responsible for providing exceptional service and support to users on various social media platforms. Your primary focus will be assisting...


  • Brickfields, Malaysia ManpowerGroup Full time

    **Social Media Chat Support 24*7 Local Mandarin** **Fresh Grads** (Able to speak and write in Simplified and Traditional Mandarin) **Salary**: RM3,000.00 - RM4,500.00 per month **Education**: - Bachelor's (preferred) **Experience**: - Chat Support: 1 year (preferred) **Language**: - English (preferred) - Mandarin (required)


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Summary: Our company is seeking a highly motivated and detail-oriented individual to join our Social Media Support team as a Chat Support Specialist. As a Chat Support Specialist, you will be responsible for providing outstanding customer service and support to our Vietnamese-speaking customers through social media channels. The role requires strong...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    **Description** We are seeking a highly motivated and customer-centric individual to join our team as a Social Media Chat Support (Thai Speaking). In this role, you will be responsible for providing excellent customer service and support via various social media platforms. As a telecom company, we value the importance of building strong relationships with...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    **Description** We are seeking a dedicated and customer-oriented individual to join our team as a Social Media Chat Support(Vietnam Speaking). In this role, you will be responsible for providing exceptional customer support through various social media channels. You will play a key role in maintaining our brand reputation and ensuring customer...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    DescriptionWe are seeking a highly motivated and customer-centric individual to join our team as a Social Media Chat Support (Thai Speaking). In this role, you will be responsible for providing excellent customer service and support via various social media platforms. As a telecom company, we value the importance of building strong relationships with our...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Are you a social media-savvy individual with a passion for helping others? Do you excel at providing exceptional customer service and have a knack for problem-solving? If so, we have the perfect opportunity for you! As a Social Media Chat Support Specialist at our dynamic and innovative company, you will be at the forefront of our online community, engaging...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    **Description**We are seeking a dedicated and customer-oriented individual to join our team as a Social Media Chat Support(Vietnam Speaking). In this role, you will be responsible for providing exceptional customer support through various social media channels. You will play a key role in maintaining our brand reputation and ensuring customer satisfaction.As...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Job Description: We are currently seeking a talented and customer-focused Social Media Chat Support Specialist who is fluent in Thai to join our team. As a Social Media Chat Support Specialist, you will be responsible for providing exceptional customer service through various social media channels. In this role, you will engage with customers and address...


  • Brickfields, Malaysia ManpowerGroup Full time

    **Social Media Chat Support 24*7 Local Mandarin** **Working hour: 24*7 shift hour** **Important: Able to speak and write in Simplified and Traditional Mandarin** **Essential Functions/Core Responsibilities** - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for...


  • Brickfields, Malaysia Eteam Workforce Sdn. Bhd. (Malaysia) Full time

    **" Exciting Opportunity in KL Sentral, Malaysia! "** **We're looking for talented individuals to join our team as Social Media Chat Support Specialists (Mandarin + English)!** - **Position**:Social Media Chat Support ( MANDARIN + English ) for KL Sentral, Malaysia**: - **Working Location**: KL Sentral, Malaysia - **Working Hours**: 24*7 (9 Hours Including...


  • Brickfields, Malaysia eTeam Workforce Full time

    DUTIES AND RESPONSIBILITIES: Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and...


  • Brickfields, Malaysia eTeam Workforce Full time

    **DUTIES AND RESPONSIBILITIES**: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following documented call flows, work processes, data entry...


  • Brickfields, Malaysia REGENERATION RESOURCES Full time

    Our company is seeking a skilled and enthusiastic individual to join our team as a Social Media Chat Support Specialist. As a chat support specialist, you will be responsible for delivering excellent customer service through social media channels. Fluency in Vietnamese and strong communication skills are essential for this role. **Responsibilities**: -...


  • Brickfields, Malaysia ManpowerGroup Full time

    **Social Media Chat Support 24*7 Local Mandarin** **Working hour: 24*7 shift hour** **Important: Able to speak and write in Simplified and Traditional Mandarin** **Essential Functions/Core Responsibilities** - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for...

  • Immediate Hiring

    2 months ago


    Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...

  • Immediate Hiring

    2 days ago


    Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **JOB SCOPE**: - Handle and assist customers’ general inquiries via chat support systems for social media eg, FB, Insta. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...