Service Desk
3 weeks ago
**Qualification**:
- We only consider fresh graduate or less than 1 year experience.
- Any Diploma or Degree graduate can apply
- Must be proficient in Cantonese
- Training will be provided
**Job Summary**:
Providing technical first level support for multiple projects.
- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- **Language requirement - Cantonese & English**
**Key Responsibilities**
Mandatory: At least user experience with Windows OS
- Troubleshooting skills on VPN connectivity, dial up, wireless routers.
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools.
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
**Job Requirements**
- Good communication skills and customer management experience
- Good Analytical & Coordination skills are essential.
- Basic Customer service skills
- Basic understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team.
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team.
- Ability to perform in adverse situations.
- Ability to work effectively in office environment
**About Cognizant**:
Employee Status : Full Time Employee
Shift : Day Job
Job Posting : Jan 24 2024
About Cognizant
Job ID COGNGLOBAL43681
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