Front Desk Talent Coach
6 months ago
**Additional Information** Malaysian Only.
**Job Number** 24109831
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Front Desk Office
6 months ago
Kuala Lumpur, Malaysia Talent Houz Staffing Full time**Job Summary**: As a Front Desk Associate, you will be the first point of contact for our guests. Your primary responsibilities will include greeting guests, checking them in and out, managing reservations, and addressing any guest inquiries or issues. Additionally, you will be required to serve alcohol to guests when necessary, adhering to all legal...
-
Front Desk Office
6 months ago
Kuala Lumpur, Malaysia Talent Houz Staffing Full time**Job Summary**: As a Front Desk Associate, you will be the first point of contact for our guests. Your primary responsibilities will include greeting guests, checking them in and out, managing reservations, and addressing any guest inquiries or issues. Additionally, you will be required to serve alcohol to guests when necessary, adhering to all legal...
-
Front Desk Receptionist
7 months ago
Kuala Lumpur, Malaysia Kuceng Cat Hotel & Spa Full time**Front Desk Receptionist** Kuceng Cat Hotel & Spa stores are fun and lively environments where you will be working with talented groomers and also learn about the great opportunities in the grooming industry. **Essential Responsibilities and Duties**: - Opening the store in the morning - Greeting, receiving and directing customer, supplier and visitors...
-
Front Desk
7 months ago
Kuala Lumpur, Malaysia MINGLE MANOR SDN BHD Full timeA Hotel Front Desk Agent is a professional who is **responsible for greeting guests in an efficient and courteous manner**. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Checking guests in and out. -...
-
Hotel Front Desk Manager
6 months ago
Kuala Lumpur, Malaysia MNG Hospitality Sdn Bhd Full timeThe Front Office Manager has overall responsibility for **supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction**. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations. Job scope includes - Defining and implementing front desk...
-
Front Desk Office
6 months ago
Kuala Lumpur, Malaysia Talent Houz Staffing Full time**Job Summary**: As a Front Desk - Fresh Graduate, you will be the first point of contact for our guests. Your primary responsibilities will include greeting guests, checking them in and out, managing reservations, and addressing any guest inquiries or issues. Additionally, you will be required to serve alcohol to guests when necessary, adhering to all legal...
-
Videographer/ Editor/front Desk
7 months ago
Kuala Lumpur, Malaysia Blueprint Martial Arts Full time**Videographer/ Editor/Front Desk** **Description** **Responsibilities** - Administration. - Daily operation. - Up Keeping. - Customer service and engagement. - Video Editing - Content Idea **Requirements**: Proficient Malay and English is required. Chinese language is a plus. Experience as front desk representative, or relevant position. Experience in...
-
Hotel Front Desk Receptionist
6 months ago
Kuala Lumpur, Malaysia MNG Hospitality Sdn Bhd Full time**Hotel Front Desk Responsibilities**: - Checking guests in and out. - Receiving and managing reservations made online and telephonically. - Verifying guests' payment methods during check-in. - Assigning rooms to guests and informing them of any specials offered by the hotel. - Organizing transport services for guests at their request. - Providing guests...
-
Receptionist / Front Desk
6 months ago
Kuala Lumpur, Malaysia RecruitFirst Malaysia Full timeGreeting, welcoming, directing and announcing the visitors at the front desk - Answer screening and forwarding incoming phone calls - Receive and sort daily mail - Order front office supplies and keep inventory of stock - Update calendars and schedule meetings **Location**:Equatorial Plaza, Jalan Sultan Ismail **Job Types**: Full-time, Contract Contract...
-
Front Desk
2 days ago
Kuala Lumpur, Malaysia MAPLEHOME Full time**Front Desk Receptionist** Location: Kuala Lumpur/Genting Highlands/Melaka/Shah Alam Work: Handle guest check in & out, and customer service-related work Hours: 9 hours a day inclusive of 1 hour break; 6 days a week (off-day on weekday) - with or without experience - have strong writing and oral communication skills in English, Bahasa Melayu & Chineses -...
-
Assistant Front Office Manager
4 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only **Job Number** 24161952 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only **Job Number** 23210251 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB...
-
Assistant Front Office Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24097319 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Kuala Lumpur City Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...
-
Front Office Duty Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23147423 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible...
-
Front Office Duty Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24016692 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...
-
Duty Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 24087639 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Kuala Lumpur, 2 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is...
-
Re:fresh Talent Coach
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Additional Information** Malaysian Only **Job Number** 23196075 **Job Category** Housekeeping & Laundry **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest...
-
Welcome Relation Manager
7 months ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23161485 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...
-
Front Desk Officer
7 months ago
Kuala Lumpur, Malaysia JOBBUILDER Full timeAttending Walk in customers. - Customer Support, such as invoicing, customer service, promotion packages. - Handling customer enquiries at front desk reception counter. - Assiting for reservations arrangements. - Handling request and problem solutions in order for customer satisfaction. - Any other job that required by superior from time to...
-
Front Office Supervisor
7 months ago
Kuala Lumpur, Malaysia Eastin Hotel Kuala Lumpur Full timeJob Description: We are currently seeking an experienced and dynamic Front Office Supervisor to join our exceptional hotel team. As a Front Office Supervisor, you will play a key role in overseeing the front desk operations, ensuring exceptional guest service and efficient daily operations. This is an excellent opportunity for a motivated individual with a...