![MNG Hospitality Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Hotel Front Desk Manager
7 days ago
The Front Office Manager has overall responsibility for **supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction**. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.
Job scope includes
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
**Experience**:
- hotel front desk: 1 year (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Kuala Lumpur (preferred)
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