Hotel Front Desk Trainees

2 weeks ago


Kuala Lumpur, Malaysia THE BED KLCC SDN BHD Full time

welcome and greet guests - answer and direct incoming calls -inform guests of hotel rates and services -make and confirm reservations for guests -ensure proper room allocation -register and check guests in -confirm relevant guest information -verify guest's payment method -verify and imprint credit cards for authorization -issue room keys and direct guests to their rooms -maintain clear and accurate records of guest room bookings -compute all guest billings, accurately post charges to guest rooms and house accounts -receive and transmit messages for guests -retrieve mail, packages and documents such as faxes for guests -listen and respond to guest queries and requests both in-person and by phone -provide accurate information about local attractions and services -liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests -complete and maintain any incident reports, daily activity reports or other reports requested by management -manage conference room bookings and scheduling -close guest accounts and check guests out -review accounts and charges with guests during the check-out process -process accurate payment of guest accounts -inform housekeeping when rooms have been vacated and are ready for cleaning -monitor visitors to the hotel -enforce rules and policies of the hotel -maintain a neat and orderly front desk and reception area -able to work on shifts
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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