[immediate Hiring] Customer Service Representative

2 weeks ago


Ara Damansara, Malaysia Revive Life Solution Full time

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication 'scripts' when handling different enquiries.
- Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take iniative to upsell products when they arise.
- Establish sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.

**Requirements**:

- Required language(s): English
- Speaking Mandarin is added advantage
- Applicant must be willing to work on rotational shifts.
- Each shift consists of 9 working hours and inclusive of 1 hour lunch for rest.

**Career Prospect**:

- Executive > Senior Executive > Specialist > Team Lead > Assistant Manager > Manager > Senior Manager.
- IJP - Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.



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