Analyst, Customer/technical Training
2 weeks ago
Analyst, Customer/Technical Training
Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses - from lectures to lab exercises - for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. Everything they do is about unlocking ways to get the best from our technology.
Join us to do the best work of your career and make a profound social impact as a Analyst, Customer/Technical Training team in Bayan Lepas, Penang.
What you’ll achieve
As Analyst, Customer/Technical Training, you will contribute to the development of training for Dell Technologies Services, their partners and customers. You will work within project teams to ensure that courses and assessments are technically accurate and relevant to the current field environment.
You will:
- Designs, Develops, and authors, or edits basic, intermediate and advanced e-learning, web
- based and classroom curriculum to a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators
- Develop Technical Content in a team environment
- Developing content that is more engaging to the learners.
- Creating simulations
- Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Understanding of Instructional Design Concepts
- Develop timely and technically accurate training content
- Business Need and Learning Need analysis skills
Desirable Requirements
- Instructional Design and Content Development Skills
- Good Writing and Communication Skills
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
-
Customer Technical Training
6 months ago
Bayan Lepas, Malaysia Dell Full timeWe are seeking highly skilled professionals in the fields of Data Analytics, Data Engineering, Data Science, and Computer Science (with programming expertise in Sharepoint,.NET, and PowerApps) to join our dynamic team. As a Data Analytics and Program Development Specialist, you will play a crucial role in predictive analysis, automation, and process...
-
Training Analyst
4 days ago
Bayan Lepas, Malaysia Lumileds Full timeTraining Analyst (HR Generalist - Learning & Development) Penang, Malaysia **Who We Are**: Lumileds is the leading global light engine company serving customers in automotive lighting, general illumination, and consumer market segments. Lumileds operates in over 30 countries and has approximately 7,000 employees, Lumileds is shaping the future of light...
-
Undergraduate Intern
3 days ago
Bayan Lepas, Malaysia Dell Technologies Full timeUndergraduate Intern (Customer/Technical Training) Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. They design and deliver all kinds of training courses - from lectures to lab...
-
Customer Services Analyst
7 months ago
Bayan Lepas, Malaysia Mesiniaga Berhad Full time**Position: Customer Service Analyst** **Location: Bayan Lepas, Penang** **Employment type: Contractual** **Responsibilities**: - Manage task given within the operation hours specified. - Address and monitor any issues reported. - Follow up pending requests or receipt until closure. - Collate orders in statistical report, update data and maintenance. -...
-
Technical Sales
6 months ago
Bayan Lepas, Malaysia FILPAL (M) SDN BHD Full timeAs a technical sales, you are required to promote and market products from FILPAL and our partners. - As a technical sales, part of your responsibility includes following up with our global distributors to ensure effective communication and collaboration. - This job requires you to understand each product and provide clients with sales advice and technical...
-
Technical Sales
7 months ago
Bayan Lepas, Malaysia FILPAL (M) SDN BHD Full time**Job Summary**: As a Technical Sales at FILPAL (M) SDN BHD, you will play a key role in driving sales and revenue growth by combining technical expertise with effective sales strategies. You will be responsible for understanding the technical aspects of the company's products or services and effectively communicating their value to customers, leads and...
-
Quality Analyst/ Quality Analyst Supervisor
7 months ago
Bayan Lepas, Malaysia MPS Full timePreferred Mandarin speaker Working location : Bayan Lepas/ Georgetown, Penang This is Quality Analyst and Quality Analyst Supervisor role for BPO/ Call Centre **Responsibilities**: Key Responsibilities: Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. Make...
-
Business Analyst
7 months ago
Bayan Lepas, Malaysia Teleperformance Full timeOverview: Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals. A Business Analyst job description should cover collaborating with financial reporting and...
-
Business Analyst
4 days ago
Bayan Lepas, Malaysia Pingspace Full timePingspace, a robotics warehouse start-up is looking for an experienced Software Engineer to design and develop highly scalable software solutions. We are on a mission to automate and simplify the warehouse industry through automation and robotics. Our systems cover a wide range of business and technology areas including warehouse management systems, workflow...
-
SAP SD Functional Analyst
4 days ago
Bayan Lepas, Malaysia Reality AI Full time**Title**:SAP SD Functional Analyst **Requisition ID**:52641**Department**: **Location**:Bayan Lepas, MY**Job Function**:Business Systems Analyst**Renesas Electronics (Penang) Sdn. Bhd** - Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**: - Attractive Remuneration: Bonus + Profit Sharing + RSU - Remote Work / Flexible...
-
Technical Customer Support
3 days ago
Bayan Lepas, Malaysia NCS Global Technology Full time**Responsibilities**: - Being the first point of contact for customer - Respond to incoming issues either by incoming calls / incoming incidents in ServiceNow accurately - Respond to customers' requests efficiently and escalate to higher level teams as required - Provide support and escalation of issues within agreed procedures and service level...
-
Analyst, Financial Analysis
7 months ago
Bayan Lepas, Malaysia Dell Technologies Full timeWorld-leading approaches in finance are fundamental to our success. Our Financial Analysis team has a broad and important responsibility. We rely on our analysts to develop, interpret and implement financial concepts for planning and control. Their technical analysis of present and future financial performance informs all kinds of management decisions and...
-
Staff IT Analyst
7 months ago
Bayan Lepas, Malaysia Renesas Full time**Title**:Staff IT Analyst - SAP PP **Requisition ID**:54850**Department**: **Location**:Bayan Lepas, MY**Job Function**:Information Technology- SAP PP Analyst - will be responsible for supporting the SAP PP as well as leading and participating in global SAP customizations and enhancements
-
Technical Customer Support I
1 hour ago
Bayan Lepas, Malaysia NCS Global Technology Full time**Job Summary**: **Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments. - Identifies...
-
Technical Admin
1 hour ago
Bayan Lepas, Malaysia PENTRAC ITRON SDN. BHD. Full timePerform on-time updates on Calibration related on Salesforce and CATS System data entry and periodic updates on Client’s software system Assist internal, external and customer audit. Equipment management and preparation of monthly calibration reports Verify and analyze units before send to third party. Data collection of vendor metrics. Analyzing and...
-
Procurement Analyst
6 months ago
Bayan Lepas, Malaysia Entegris Full timeJob Title: Procurement Analyst **Job Description**: Entegris is seeking a dynamic leader to fill the role of Procurement Analyst. To become a World Class Industry leader, Entegris is focused on driving stakeholder value for Customers, Employees & Investors. As the Procurement Analyst, your role involves utilizing analytical and quantitative techniques to...
-
Quality Analyst
4 days ago
Bayan Lepas, Malaysia Softenger (M) Sdn Bhd Full timeResponsibilities: - Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact centre environment. - Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. - Own on-time, accurate,...
-
Technical Customer Support I
7 months ago
Bayan Lepas, Malaysia NCS Global Technology Full timeShift work: 9 hour shift (5 days work week) Shift type**:Permanent Night shift** **Job Summary**: **Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a...
-
Technical Solutions Expert
1 month ago
Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full timeJob OverviewVersatile Creation Sdn Bhd is seeking a skilled Technical Solutions Expert to join our team.Estimated Salary: RM120,000 - RM180,000 per annumKey Responsibilities:Resolve technical issues on equipment and processes.Provide on-site field service support to customers.Perform installations and buy-offs.Conduct maintenance and operational training for...
-
Technical Service Specialist
2 months ago
Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full timeJob OverviewWe are seeking a highly skilled Technical Service Specialist to join our team at Versatile Creation Sdn Bhd.Estimated Salary: RM 6,500 - RM 8,500 per monthThis is a competitive salary range based on the market and the level of experience required for the role.Key ResponsibilitiesResolve technical issues on equipment and processes to ensure...