Technical Customer Support I

6 months ago


Bayan Lepas, Malaysia NCS Global Technology Full time

Shift work: 9 hour shift (5 days work week)
Shift type**:Permanent Night shift**

**Job Summary**:
**Responsibilities**:

- Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time.
- Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
- Identifies and escalates complex problems under direct supervision.
- Works on a limited variety of problems of limited scope using defined procedures and practices.
- Collaborates with fellow technicians and supervisor to solve problems.
- Familiarizes self with new technologies, products and platforms.
- Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates strong customer service, communication and problem-solving skills.

**Job Requirements**:

- Education background: Bachelor’s Degree in IT/Computer science or engineering only
- Preferred Work Experience (years): 0-2 years of experience Key Skills and Competencies
- Basic computer literacy with a working knowledge of the Microsoft Office Package
- Basic IT Support background/ experience
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong communication skills in ENGLISH (listening, providing clear and concise information, using proper language and grammar)

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to RM3,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Bayan Lepas: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)


  • IT Technical Support

    6 months ago


    Bayan Lepas, Malaysia NCS Global Technology Full time

    Shift work: 12 hours shift Shift type**:Morning Shift** **Job Summary**: **Essential Duties and Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a basic...


  • Bayan Lepas, Malaysia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...


  • Bayan Lepas, Malaysia Reality AI Full time

    **Title**:Programmer/IT Analyst I **Requisition ID**:54176**Department**: **Location**:Bayan Lepas, MY**Job Function**:Information Technology**Renesas Electronics (Penang) Sdn. Bhd** - Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**: - Attractive Remuneration: Bonus + Profit Sharing - Flexible working hour & hybrid work...

  • Customer Support

    6 months ago


    Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible result. The...


  • Bayan Lepas, Malaysia National Instruments Full time

    **Key Responsibilities** **Creates and routes technical issues for all customers** - Validates customer entitlements and approves exceptions for unentitled customers. - Dispatch out-of-TSR scope technical issues to the appropriate support group. **Resolves technical issues for customers across all account tiers** - Resolves customers’ single incidents...


  • Bayan Lepas, Malaysia Teleperformance Full time

    Overview: Qualifications: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass...


  • Bayan Lepas, Malaysia Renesas Electronics Corporation Full time

    **Title**:Semiconductor OSAT operations Planner I **Requisition ID**:55677**Department**: **Location**:Bayan Lepas, MY**Job Function**:Procurement & Logistics- Monthly forecast sharing with OSATs - Follow up on monthly OSATs forecast commit allocation & negotiation. - OSATs loading launching & management. - Monitor & drive OSATs delivery performance &...

  • Technical Support

    6 months ago


    Bayan Lepas, Malaysia Tentacle Technologies MSC Sdn. Bhd Full time

    Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services - Gather customer’s information and determine the issue by evaluating and analyzing the symptoms - Diagnose and resolve technical hardware and software issues - Research required information using available...

  • IT Technical Support

    6 months ago


    Bayan Lepas, Malaysia NCS Global Technology Full time

    Shift work: 12 hours shift Shift type**:Morning Shift** **Job Summary**: **Essential Duties and Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a basic...


  • Bayan Lepas, Malaysia Motorola Solutions Full time

    **Company Overview**: **A**t Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools,...


  • Bayan Lepas, Malaysia Metacloud Solution Full time

    Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...


  • Bayan Lepas, Malaysia Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...


  • Bayan Lepas, Malaysia MPS Full time

    **Job Description: - ** **Preferred Korean Speaker (TOPIK 5/6)** **Qualifications**: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines:...

  • Customer Support

    6 months ago


    Bayan Lepas, Malaysia amIT Global solutions sdn bhd Full time

    Overview The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives the values of our client which are: - 1. **Responsibility**: The CSS represents the client and is the face of the brand to the outside world. 2. **Quality and a Passion for Excellence**: We always want to shoot for the best possible...


  • Bayan Lepas, Malaysia Metacloud Solution Full time

    Job responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...


  • Bayan Lepas, Malaysia MCSB Group Full time

    **SCOPE OF WORK** Provide IT technical support services to Customer’s end users to resolve IT issues that might occur from its PC desktop, Notebook, Corporate Mobile devices (for example iPhone), printing devices, other peripherals or devices used by Customer’s end users at work, as (“Clients”). a) Movement, Additions and Changes and Delete...

  • Planner I

    6 months ago


    Bayan Lepas, Malaysia Renesas Electronics Corporation Full time

    **Title**:Planner I **Requisition ID**:55433**Department**:SCM Planning Department**Location**:Bayan Lepas, MY**Job Function**:Procurement & Logistics**Renesas Electronics (Penang) Sdn. Bhd** - Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**: - Attractive Remuneration: Bonus + Profit Sharing - Flexible working hour &...

  • Planner I

    6 months ago


    Bayan Lepas, Malaysia Renesas Electronics Corporation Full time

    **Title**:Planner I **Requisition ID**:55432**Department**: **Location**:Bayan Lepas, MY**Job Function**:Procurement & Logistics**Renesas Electronics (Penang) Sdn. Bhd** - Phase 3, Bayan Lepas, Free Industrial Zone 11900 Penang Malaysia**Job Highlights**: - Attractive Remuneration: Bonus + Profit Sharing - Flexible working hour & hybrid work mode - Fast...


  • Bayan Lepas, Malaysia NLC General Pest Control Sdn Bhd Full time

    _**Responsibilities**_ - Provide effective and quality pest control service to the customers; - Develop positive relationship with the customers; - Playing team leader role; - Any other tasks appointment by the Management from time to time. - **Requirements**_ - Hold at least Diploma in any field and a valid Driving License (category D). - MALE ONLY - Attend...


  • Bayan Lepas, Penang, Malaysia Versatile Creation Sdn Bhd Full time

    **Job Overview:**Versatile Creation Sdn Bhd is seeking a highly skilled Technical Systems Support Specialist to join our team. As a key member of our IT department, you will be responsible for the installation, operation, and maintenance of computer systems and other technologies.**About the Role:**This is a dynamic and challenging position that requires...