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Technical Support
4 weeks ago
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products, warranty support, services
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
- Diagnose and resolve technical hardware and software issues
- Research required information using available resources
- Follow standard processes and procedures
- Identify and escalate priority issues per Client specifications
- Redirect and document problems to appropriate resource (escalations)
- Accurately process and record call transactions using a computer and Sales Force CRM
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
- Stay current with system information, changes and updates
- may be asked to sell additional products or services
- Nevertheless, the goal for this group is to handle 70%-80% of the user problems before finding it necessary to escalate the issue to a higher level.
**Salary**: RM2,000.00 - RM2,800.00 per month
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Technical Support
1 week ago
Bayan Lepas, Malaysia ZHULIAN MANAGEMENT SDN. BHD. Full timeComputer Technical Support -Able to communicate in Mandarin. Provision of management services and investment holding. Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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Technical Support
1 week ago
Bayan Lepas, Malaysia ZHULIAN MANAGEMENT SDN. BHD. Full timeComputer Technical Support Able to communicate in Mandarin.Provision of management services and investment holding.Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5
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IT Technical Support
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Technical Support Specialist
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Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
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IT Technical Support
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Bayan Lepas, Malaysia NCS Global Technology Full timeShift work: 12 hours shiftShift type:Morning ShiftJob Summary:Essential Duties and Responsibilities: Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. Fully documents customer interactions in realtime. Solves problems within defined quality standards using a basic understanding of products,...
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Technical Support Specialist
3 weeks ago
Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
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Technical Support Specialist
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Bayan Lepas, Malaysia Metacloud Solution Full timeJob responsibilities: - Provide L1 support to our client on a 24/7 rotation basis - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...
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Technical Support Specialist
1 week ago
Bayan Lepas, Malaysia Metacloud Solution Full timeJob responsibilities:Provide L1 support to our client on a 24/7 rotation basis Web Application troubleshooting and resolving technical issues in a timely manner base on severities. To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. Ensure that all defects dealt with are...
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Technical Support Specialist
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Bayan Lepas, Malaysia Metacloud Solution Full timeJob responsibilities: - Provide L1 support to our client on a 24/7 rotation basis. - Web Application troubleshooting and resolving technical issues in a timely manner base on severities. - To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. - Ensure that all defects dealt with...
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Technical Support Specialist
3 days ago
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Technical Support Specialist Remote
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Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
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Technical Support Specialist Remote
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Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
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Technical Support Specialist Remote
1 week ago
Bayan Lepas, Malaysia Motorola Solutions Full timeCompany Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Technical Support Specialist Remote
1 week ago
Bayan Lepas, Malaysia Motorola Solutions Full timeCompany Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
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Technical Support Specialist
1 week ago
Bayan Lepas, Malaysia Metacloud Solution Full timeJob responsibilities: Provide L1 support to our client on a 24/7 rotation basis. Web Application troubleshooting and resolving technical issues in a timely manner base on severities. To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. Ensure that all defects dealt with are...
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Technical Support Representative
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Bayan Lepas, Malaysia National Instruments Full time**Key Responsibilities** **Creates and routes technical issues for all customers** - Validates customer entitlements and approves exceptions for unentitled customers. - Dispatch out-of-TSR scope technical issues to the appropriate support group. **Resolves technical issues for customers across all account tiers** - Resolves customers’ single incidents...
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Technical Support Specialist
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Bayan Lepas, Malaysia Teleperformance Full timeOverview: Qualifications: **Education background**: - Bachelor’s Degree or at least Diploma or equivalent in any discipline. **Work experience**: - Minimum of 6 months work experience in customer support in any industry. - Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass...
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Technical Support Specialist
1 week ago
Bayan Lepas, Malaysia Metacloud Solution Full timeJob responsibilities: Provide L1 support to our client on a 24/7 rotation basis. Web Application troubleshooting and resolving technical issues in a timely manner base on severities. To ensure maximum availability and mínimal disruption to business continuity in order to meet all agreed target, SLA's and metrics. Ensure that all defects dealt with are...
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Mototrbo Technical Support Team Lead
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Bayan Lepas, Malaysia Motorola Solutions Full time**Company Overview**: **A**t Motorola Solutions, we’re guided by a shared purpose - helping people be their best in the moments that matter - and we’re living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer - safer communities, safer schools,...
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Technical Customer Support I
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Bayan Lepas, Malaysia NCS Global Technology Full time**Job Summary**: **Responsibilities**: - Communicates basic technical solutions to customers using effective communication, listening and comprehension skills. - Fully documents customer interactions in real-time. - Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments. - Identifies...