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Customer Services Analyst
6 months ago
**Position: Customer Service Analyst**
**Location: Bayan Lepas, Penang**
**Employment type: Contractual**
**Responsibilities**:
- Manage task given within the operation hours specified.
- Address and monitor any issues reported.
- Follow up pending requests or receipt until closure.
- Collate orders in statistical report, update data and maintenance.
- Managing reports related to the customer.
**Job Requirements**:
- Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
- Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
- Good English with the ability to speak & read Mandarin.
- Must be able to handle high volume request timely and resolve shipment/ returns issues.
- Good Analytical skills and understanding of complex business processes will be an advantage.
- Fresh graduate is welcome to apply.
**Working Hours**:
- Monday to Friday from 8:00 am to 5:30 pm
Pay: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
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