Customer Service Consultant

3 weeks ago


Kuala Lumpur, Malaysia SRG ASIA PACIFIC SDN. BHD. Full time

DUTIES AND RESPONSIBILITIES:Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn OperationsTo reconnect and reactivate customers account to be active and to recover any amount owed to ManagementCollection Treatment/Process Flow for different group of customers, as per the Credit Class (H/M/L) and Debt Age provided by the ManagementAttend to customer’s complaint or request and to adhere to the process and procedures that has been stipulated by the ManagementCross-selling of all products and services including all upgrades for product & packagesAchieve productivity standards and goals while maintaining the highest level of customer serviceUndertake any other duties as-and-when assigned by the ManagementYou will be accountable for meeting individual (KPIs) and team goals REQUIREMENTS:SPM/Diploma/DegreeExperience in customer service roles is desirable. Past working experience in contact/call center are encouraged to applyGood command of spoken and written English and Bahasa MalaysiaPersonality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focusedCustomer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skillsStress tolerance and able to work under pressureAble to work on public holidays including weekends (ROTATIONAL SHIFT BASIS; 9 AM - 6PM)Required to have own transportation arrangementAble to start immediately
SRG ASIA PACIFIC, Established in 1996, SRG Asia Pacific Sdn Bhd has continuously progressed as a premier leading communications provider of outstanding services. Headquartered in KL Sentral, Kuala Lumpur, we are uniquely positioned to be globally connected, both physically as well as technologically. Comprising of energetic, enthusiastic and creative community, SRG Asia Pacific has expanded within a short span and growing further at a very aggressive rate on a monthly basis.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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