Customer Service Officer

2 weeks ago

Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area- Location- Description

**Primary Objective**:

- Provide leadership and management to the branch:

- To manage and lead branch operations and ensure smooth running of branch day-to-day operations
- Create and cultivate customer service excellence culture
- To ensure that Branch meets all regulatory and compliance matters.

**Key Responsibilities**:
Financials - P&L, Sales & Business Development
- Manager and accountable for the Branch P&L and costs management.
- Develop, implement business plan to support sales activities to achieve the Retail Banking financial performance and targets.
- Collaborate with business partners and stakeholders to develop appropriate relationships with the local business community to raise RHBSG profile and presence.
- Maintain awareness and keep abreast of competitor activities and industry best practices.

Customer Engagement & Service Excellence
- Monitor the Branch service quality by ensuring the branch traffic, Q-time and other service indictors are met.
- _Deepen customer relationship with the bank and increase share of wallet by promoting and cross-sellling of RHBSG banking services and solutions_
- Deal with and resolve customer issues arising efficiently.
- Recommend and ensure appropriate actions are put in place to deliver a pleasant customer experience
- Uphold customer focus and high standards of service set by the Bank.

Talent Management and Development
- Lead, manage and be responsible for the hiring and retention of services teams
- Manage and ensure branch capacity are optimised to meet daily and seasonal business needs.
- Ensure staff are suitably trained and certified to effectively undertake their respective roles.
- Develop and retain talented staff by progressing staff through RHBSG internal career roadmap and succession planning.

Risk, Compliance & Audit
- Effectively manage the branch risks and obtain minimum ‘fair’ audit rating
- Ensure all operations are compliant with both internal and external policies and regulators requirements.
- Ensure and observe operational procedures to avoid operational loss
- Requirements

**Requirements**:
Bachelor Degree -.
- At least 5 years of experience in branch sales, operations and customer service.
- Proven track record in branch sales, operations and customer service.
- Ability to lead and motivate a team
- Good written and verbal communication skills.
- Excellent interpersonal and communication skills
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

  • Customer Service Officer #FreshThisWeek

    Found in: beBee S MY - 2 weeks ago

    Malaysia MCL WORLDWIDE LOGISTICS (M) SDN BHD Full time

    Job Scope & Responsibilities:•To attend to customer bookings for export / import shipments•To process the booking confirmations / nominations with carriers and overseas offices•To process import / export documentations (HBL, MBL, Permits, Trucking Orders)•Process value added requirements as per specific customer’s SOP•Issuing of payment...

  • Customer Service Officer #FreshThisWeek

    Found in: beBee jobs MY - 2 weeks ago

    Malaysia MCL WORLDWIDE LOGISTICS (M) SDN BHD Full time

    Job Scope & Responsibilities:To attend to customer bookings for export / import shipmentsTo process the booking confirmations / nominations with carriers and overseas officesTo process import / export documentations (HBL, MBL, Permits, Trucking Orders)Process value added requirements as per specific customer's SOPIssuing of payment vouchersPre-alerts and...

  • dhl frontliner service point

    Found in: beBee jobs MY - 1 week ago

    Malaysia DHL SERVICE POINT Full time

    We're looking for young talents to be our front liners who provide customer with prompt services, quality of service and products as well as to maintain a SOP (Standard of Procedure) and comfortable store environment. Preferably someone who is cool, fun, crazy, with great passions for coffee & food.To deliver friendly, efficient customer service and a warm,...

  • Customer service officer offshore

    Found in: beBee S MY - 3 weeks ago

    Malaysia Prism+ Full time

    PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world. As a Customer Service Officer Offshore, you will be responsible for...

  • Customer service officer offshore

    Found in: beBee S MY - 3 weeks ago

    Malaysia Prism+ Full time

    PRISM+ is a fast-growing consumer electronics company based in Singapore, known for its high-quality TVs and monitors. We are currently seeking a Customer Service Officer Offshore to join our dynamic team. This role offers the flexibility of working remotely from anywhere in the world. As a Customer Service Officer Offshore, you will be responsible for...

  • Customer Officer

    Found in: beBee S MY - 4 weeks ago

    Malaysia CHEE KIT YEN Part time

    Interact with customers on behalf of company. Hiring Full Time or Semi Permanent partners. Working time can be discussed and catered, subject to interview outcome. Respond to customer inquiries and requests in person, through the telephone and onlineCustomer service officers work in various industries, including retail, financial services,...

  • Customer Officer

    Found in: beBee S MY - 2 weeks ago

    Malaysia CHEE KIT YEN Part time

    Interact with customers on behalf of company. Hiring Full Time or Semi Permanent partners. Working time can be discussed and catered, subject to interview outcome. Respond to customer inquiries and requests in person, through the telephone and onlineCustomer service officers work in various industries, including retail, financial services,...

  • Customer Officer

    Found in: beBee jobs MY - 1 week ago

    Malaysia CHEE KIT YEN Full time

    Interact with customers on behalf of company. Hiring Full Time or Semi Permanent partners. Working time can be discussed and catered, subject to interview outcome. Respond to customer inquiries and requests in person, through the telephone and onlineCustomer service officers work in various industries, including retail, financial services,...

  • Customer Service Officer

    Found in: beBee jobs MY - 2 weeks ago

    Bangsar Kuala Lumpur Kuala Lumpur Malaysia Cretev Sdn Bhd Full time

    To handle inbound, outbound, escalation calls and e-mail correspondence from customers, providing customers with answers to their technical issues, general and product enquiries as well as giving billing information provided by the system.Each Customer Service Professional will ensure that each transaction is handled in a way that contributes to overall...

  • Customer Service Officer

    Found in: beBee S MY - 4 weeks ago

    Malaysia Recooty Full time

    Customer Service Officer (Chinese Speaking) [REMOTE] Your new role To assist the Customer Service / Marketing Department to implement after-sales support service Proactively identify clients' needs and development Maintain good relationship with existing and potential clients What you'll need to succeed Non-degree holder or above in all disciplines ...

  • Customer Service Officer

    Found in: beBee S MY - 3 weeks ago

    Malaysia AGENSI PEKERJAAN ADNEXIO SDN. BHD. Remote Work Freelance Full time

    Roles & Responsibilities：Deliver fair outcome to our customers and ensure the quality of service in placeActively share customer feedback to internal departments to improve the customer experienceActively respond to the feedback received from the social mediasWork with internal teams to ensure the pre & post service for all products are in...

  • Customer Service Officer

    Found in: beBee jobs MY - 1 week ago

    Bukit Bintang WP Kuala Lumpur Malaysia Futu Malaysia Sdn. Bhd. (Moomoo Malaysia) Full time

    Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.Assist customers/clients with trading account registration, onboarding and verification...

  • Customer Service

    Found in: beBee jobs MY - 1 week ago

    Malaysia Scicom (MSC) Bhd Full time

    The PositionThe Executive – Customer Service will be required to manage incoming calls and emails from customers pertaining to ticketing, flight reservations and related products and services.The position will require you to support the contact centre in spoken and written English and Bahasa Malaysia as well as English, Bahasa Malaysia and Mandarin.The...

  • Customer Service Officer

    Found in: beBee S MY - 3 weeks ago

    Bukit Bintang WP Kuala Lumpur Malaysia 50200 Futu Malaysia Sdn. Bhd. (Moomoo Malaysia) Full time

    Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.Assist customers/clients with trading account registration, onboarding and verification...

  • Customer Service Officer

    Found in: beBee S MY - 3 weeks ago

    Bukit Bintang WP Kuala Lumpur Malaysia 50200 Futu Malaysia Sdn. Bhd. (Moomoo Malaysia) Full time

    Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.Assist customers/clients with trading account registration, onboarding and verification...

  • Customer Service Officer

    Found in: beBee jobs MY - 2 weeks ago

    Jalan Dataran Cheras , Cheras Selangor Malaysia DTAC Communications Sdn Bhd Full time

    Address customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.Maintain up-to-date knowledge of company products or services to accurately address customer queries.Provide assistance and support to customers via various channels such as phone, email, chat, or social media. Ability to listen attentively to...

  • Customer Experience Officer

    Found in: beBee S MY - 4 weeks ago

    Malaysia Comfort Works Full time

    The Role Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. Key Responsibilities: Tracking Customer Experiences: ...

  • Customer Experience Officer

    Found in: beBee S MY - 2 weeks ago

    Malaysia Comfort Works Full time

    The Role Comfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services. Key Responsibilities: Tracking Customer Experiences: ...

  • Customer Service Officer

    Found in: beBee S MY - 2 weeks ago

    Jalan Dataran Cheras 8 133, Cheras Selangor Malaysia 43200 DTAC Communications Sdn Bhd Full time

    Address customer inquiries, complaints, and issues promptly and effectively to ensure customer satisfaction.Maintain up-to-date knowledge of company products or services to accurately address customer queries.Provide assistance and support to customers via various channels such as phone, email, chat, or social media. Ability to listen...

  • Customer Service Officer

    Found in: beBee jobs MY - 1 week ago

    Malaysia Vtech Network Technology Sdn Bhd Full time

    Job Responsibilities:Handle all customer inquiries/complaints in specific language markets via live chat, social media, and other communication tools.Build good relationships with new and old customers via phone/chat toolsHandle product-related inquiries, complaints, or any product-related issues via email or online under company guidelines.Understand...