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Noc Shift Manager

1 month ago

Bandar Sunway, Malaysia ParaCell (M) Sdn Bhd Full time

Location: Sunway, Malaysia

Work Schedule: 12 hours shift, rotation schedule

Basic Salary: RM4500 and above

Shift Allowance: RM300 fixed

**Qualification**
- Years of experience: At least 5-7 years’ experience in Telecom. Significant part of this experience must be in the Telecom Network.
- Qualifications: Min Degree in Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering

**Skills Required**:

- Certifications: Any Certification related to Telecom shall be an added advantage.
- Technical and/or functional skills: GSM & CDMA Knowledge, Telecom Service Network, Service Application characteristics, Implementation & integration of processes. People Management, Interpersonal skills, Customer Relationship Management
- Leadership skills: People Management, Leader attributes
- Language skills: Proficiency in Written & Spoken English & Malay
- Values and behaviors: Ericsson Core Values, Honesty, Integrity, Positive Attitude, Ability to handle pressure & work in a tough environment
- Knowledge of programming language like SQL, Perl
**Responsibilities**
- Responsible for day to day operational performance.
- To lead the team as one coherent unit and deliver as per SLAs.
- Planning for and ensuring team members’ competence enhancement
- Ensuring KPI / SLA Fulfillment related to Network Surveillance & 1st Level troubleshooting of the events taking place on the network
- Review of Performance Metrics for the shift resources and implementation of Corrective & Preventive actions if required
- Ensuring high motivation level of team resources
- Attrition Management
- Providing Technical guidance and Leadership to the team members
- Participates in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
- To be able to interface with Interface with the other organizational entities like FSO, DPO, Projects, 3PP, Customer Support, Customer etc
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets when necessary.
- To predict man-power requirements
- Regular follow up on the events with relevant departments working on it as per the process.
- Supporting Customer and internal L2 teams in case of war-rooms, special events etc. with timely updates of the event
- Managing War-room from L1 side, creating chronology and initial incident reports in case of critical/major events

Contract length: 12 months

**Job Types**: Full-time, Contract

**Salary**: RM4,500.00 - RM6,500.00 per month

Schedule:

- Rotational shift
Work Remotely:

- No