Service Desk/noc

**Job Description**: - Taking ownership of faults and managing them in a logical and methodical manner 24x7. - Correctly logging incidents and faults, categorizing and prioritizing in line with procedures - Conducting full e2e diagnostics to enable first point of contact fault resolution - Ensuring all faults are progressed & cleared within SLA - escalating...

Location: Sunway, Malaysia Work Schedule: 12 hours shift, rotation schedule Basic Salary: RM4500 and above Shift Allowance: RM300 fixed **Qualification** - Years of experience: At least 5-7 years’ experience in Telecom. Significant part of this experience must be in the Telecom Network. - Qualifications: Min Degree in Electrical...

**Responsibilities**: - 2. Perform remote troubleshooting through diagnostic techniques and pertinent questions - 3. Determine the best solution based on the issue and details provided by customers - 4. Walk the customer through the problem-solving process - 5. Direct unresolved issues to the next level of support personnel - 6. Manage and monitor IT...

**工作职责：** - 为授权用户提供主动和被动支持。 - 管理与服务相关的用户事件和服务请求。 - 在供应商设施内，在安全环境中操作服务台。 - 提供入职培训和进修培训，以保持员工技能和能力。 - 维护服务台支持的知识识数据库 **Responsibilities**: - Provide proactive and...

Working in a team of 3rd Line analysts providing escalation support to the Service Desks for all group services - Understanding technically the services being supported as well as building solid working relationships with key stakeholder and 3rd party support partners - Ensuring awareness of new functionality, services and technologies that are on the road...

RESPONSIBILITIES Front Desk: - To be the ambassador for the center when meeting parents and visitors and to act as the first point of reference. - Desk receptionist duties including answering calls, attending to vendors, couriers, and other inquiries/correspondence. - Managing Whatsapp or other phone call or text inquiries. - Act as the point of contact...

24x7 shift rotation is required. - 24x7 assuring confidentiality, availability and integrity in service support and delivery. - 24x7 perform security perimeter device’s change management. - 24x7 help-desk service through remote and provide immediate onsite support according to ticket priority. - 24x7 incident management through complete lifecycle until the...

Delivering Memorable ExperiencesA Guest Service Agent is responsible for delivering exceptional customer service to guests. This includes taking reservations, greeting and registering guests, and ensuring their stay is memorable and satisfying.To excel in this role, you must possess excellent communication skills and be fluent in English. Prior experience in...

**_RESPONSIBILITIES_** - Manage data in spreadsheets and reports - Keep records and reports up to date - Provides a positive customer experience with fair, friendly, and courteous service. - Organize and schedule appointments. - Carry out clerical duties, including answering phones and preparing documents. - Provides pricing information by answering...

**_JOB HIGHLIGHTS_** - Opportunity to be part of an energetic & fast-growing company. - Young-paced & worked in a team environment. **_RESPONSIBILITIES_** - Manage data in spreadsheets and reports - Keep records and reports up to date - Provides a positive customer experience with fair, friendly, and courteous service. - Organize and schedule...