Customer Service Officer/executive
2 weeks ago
Utilize organizational ability to process job orders promptly, aligning with customer’s requirements;
- Contribute to the smooth flow of operations, ensuring the highest standards of service delivery;
- Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company;
- Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships;
- Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support without any shipping failures;
- Assist business development team to define strategy for company Implement the plan which in line with the company’s strategies;
- Provide immediate attention to customer’s issues and follow-up with solutions;
- Ensure all task specific responsibilities and accountabilities contained within procedures and work instructions are fully applied;
- Understand or study the production and shipping pattern/flow of every existing customer and upgrade current service facility provided to them.
- Must have knowledge on K1,K2,K3,K8 & K9.
- Knowledge on LMW, logistics and transportation management.
Pay: RM2,200.00 - RM3,200.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
**Education**:
- Diploma/Advanced Diploma (required)
**Experience**:
- Customer Care Specialist: 1 year (required)
- Customer support: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Bahasa (required)
**Location**:
- Johor Bahru (required)
Willingness to travel:
- 50% (required)
Expected Start Date: 05/02/2024
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