Hotel Manager
4 weeks ago
URGENT HIRING
The duties of a Hotel Manager include supervising staff, planning activities, managing budgets, implementing marketing strategies, addressing customer needs, collaborating with external parties, and enforcing health and safety standards.
- Responsible for overseeing the day-to-day operations of the hotel, including front desk operations, housekeeping, maintenance, and food and beverage services.
- Recruit, train, and supervise staff members across various departments. Set performance standards, conduct performance evaluations, and provide feedback and coaching as needed.
- Ensure high levels of guest satisfaction by maintaining quality standards for service and facilities. Address any guest complaints or concerns promptly and effectively.
- Develop and manage the hotel budget, including revenue forecasting, expense control, and profit optimization. Monitor financial performance and implement strategies to achieve financial targets.
- Develop and implement sales and marketing strategies to attract guests and increase occupancy rates. Collaborate with the sales and marketing team to promote the hotel and drive revenue growth.
- Ensure compliance with all relevant laws, regulations, and industry standards related to health, safety, and security. Implement procedures to maintain a safe and secure environment for guests and staff.
- Oversee maintenance activities to ensure that the hotel facilities are well-maintained and in good working condition. Coordinate repairs and renovations as needed to uphold quality standards.
- Develop long-term strategic plans for the hotel to support business growth and sustainability. Identify opportunities for expansion or improvement and implement initiatives to achieve strategic objectives.
- Build positive relationships with the local community, government authorities, and other stakeholders. Participate in community events and initiatives to enhance the hotel's reputation and presence.
- Analyze key performance indicators (KPIs) and performance metrics to evaluate the effectiveness of hotel operations. Identify areas for improvement and implement corrective actions as necessary.
- Develop and implement crisis management plans to address emergencies or unexpected events. Coordinate with relevant stakeholders to ensure a timely and effective response to crises.
- Stay informed about industry trends, market conditions, and competitor activities. Adapt hotel operations and services to meet changing customer preferences and market demands.
Working Hours : Monday - Friday (9am-5pm) & Saturday(9am-1pm)
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Additional leave
- Free parking
- Maternity leave
- Meal provided
- Parental leave
Schedule:
- Day shift
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Hotel Manager: 2 years (preferred)
**Language**:
- malay (preferred)
- English (preferred)
Willingness to travel:
- 100% (preferred)
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