Mandarin Quality Analyst
7 months ago
Provides structured and timely recommendations; verbal and/or written feedback to the advisors.
- Conduct Calibration sessions in sync with the Delivery and QA team
- Develop, Recommend and monitor corrective and preventive actions
- Identify training requirements and coaching
- Prepare Daily/Weekly reports
- Develops and conducts briefings for the targeted group of advisors that address Service Quality deficiencies and/or improvement opportunities.
- Uses customer service expertise to assess existing practices and procedures for process improvement opportunities with all CS /Sales Support teams and sites
**Job Types**: Full-time, Permanent
Pay: RM3,500.00 - RM5,500.00 per month
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you willing to join immediately?
**Education**:
- Bachelor's (preferred)
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