Training and Quality Analyst

Overview: **Position Summary**: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...

Job Title: Quality Analyst Job Level: SME Location: Kuala Lumpur Job Description: The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 15+ agents. The QA should be able to handle quality audits and build controls at various stages of quality audit life...

**OVERALL PURPOSE OF JOB** The responsibility of the Quality Analyst performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required **DUTIES AND RESPONSIBILITIES**: - Performs quality inspection, documents findings by following...

About the job Quality Analyst **Role Name**: Quality Analyst **Work Location**: Malaysia(PSL office/Hybrid) **Employment Type**:FTE **About the position**: As a software QA engineer, you will define the test strategy and test cases, prepare test data, build automation testing/and conduct manual testing to assess the product quality and stability. You...

**Vacancy: Training & Quality Manager** **Location: Vietnam** **Salary**: USD 2500 - 2900 Process: Travel Head Count: 1 **Role & Responsibilities**: - Responsible for managing team of QAs & Trainer - Data analysis and making designated reports/decks - Client & stakeholder management - Participating in internal & external calibrations - Communication to...

**ROLE**: QUALITY ANALYST **CAMPAIGN**:IEIT **DUTIES AND RESPONSIBILITIES**: 1. Monitor Technical Support Agents' transactions to ensure accuracy and adherence to documented guidelines and handling procedures. 2. Ensure that Technical Support Agents consistently deliver optimal service. 3. Provide ongoing coaching, mentoring, and development to help...

Quality Assurance Analyst We are seeking a talented and motivated **QA Analyst** with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...

**Roles & Responsibilities** - Work with the QA and SMs to identify needs/gaps and help equip employees with the skills, knowledge, and expertise they need to support the business goals. - Involve in the planning phase of activities for performance management initiatives - Conduct real time audit/side-by-side with analyst - Stay updated with the project...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**仕事内容**: ROLE : Quality Analyst cum Trainer Rotational shifts Role & Responsibilities: I. Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands on demonstrations,...

We are seeking a talented and motivated **QA Analyst **with a strong understanding of software testing methodologies and practices to join our team. As a QA Analyst, you will be responsible for ensuring the quality and reliability of our software products by designing and executing test plans, identifying defects, and collaborating with developers to resolve...

The Quality Analyst (Bilingual) is responsible for creating an end-to-end test plan including quality metrics; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability, and...

Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...

**Requirements** - Minimum of 3 years of experience in a training and quality management role, ideally within contact centre or customer service environment. - Proven experience in designing and implementing training programs and quality assurance processes. - University education or diploma preferably in related discipline. - Relevant certifications in...

Position: Quality Analyst - Customer Service (Airlines, Ticketing, Travel & Tours) - BPO Location: Kuala Lumpur, Malaysia Joining date: Sept 1 year experience in Quality Analysis in CS is a Must Relocation costs and paper work will be catered for by Client **Position Overview**: **Responsibilities**: - Analyze customer service interactions for adherence...

**Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

**Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...