Quality Analyst- Japanese Speaker

3 weeks ago


Kuala Lumpur, Malaysia GrowthFn Full time

Ensure on meeting daily KPIs and accountable for the success and quality of the process
- Ability to learn to work with customer internal tools
- Meet the Quality audit sampling & ensure the Quality targets are met
- Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Coaching team members based on the audit findings, their performance and compliances
- Responsible for driving new instructions received from the clients across teams
- To side barge and observe reviewers working on Jobs across all queues
- To provide inputs/insights for process improvements
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Attend internal & external Calibration sessions
- Assist on Training need analysis
- Assist the TL/TM on bottom quartile management activities
- Help improve the defined processes as we create more automation and gather information
- QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

Skills and Experience:

- Min a Graduate or Diploma
- A minimum of 1 years+ Quality Analyst experience
- Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
- Should have worked in an international technical support environment, search skills, ability to approach problems logically
- Should have experience in transaction monitoring, sampling plan etc.
- Should have conducted calibration sessions both internal and external
- Excellent analytical and research skills

Other Requirements:

- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content
- Ability to manage critical situations with

Pay: RM10,000.00 - RM11,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Nationality
- Your current location
- Are you ok with working on rotational shift?
- what is your current salary
- what is your expected salary
- Notice period
- This position is under Concentrix Malaysia, have you applied for it before?
- Are you willing to work on site in Kuala Lumpur?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Quality Analyst in BPO: 1 year (required)

**Language**:

- Japanese (required)


  • Quality Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Gratitude Inc.** is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

  • Quality Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...

  • Quality Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...


  • Kuala Lumpur, Malaysia Edwards Lifesciences Full time

    Good decisions are rooted in good data. Founded in Edwards Lifesciences’ strong ethical culture, our commitment to best practice in data governance ensures accuracy, consistency and integrity of data at all levels. This critical function harmonizes data governance policies and processes in collaboration with business units and functions across the globe....


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Any Other **Timings**:Day Shift (Permanent) **Industry**:Other **Work Mode**:Work from office **Functional Area**:Any Other Key Skills: Japanese language Japenese japense Japanese HR Japanese HR CONSULTANT - We are hashtag#hiring know someone that might be interested? Vacancy: Quality Analyst Native Japanese Location: LV, Georgetown Penang,...


  • Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    We are hiring Japanese Speaker for Senior Settlement Analyst! 👋🏻 JOB DETAILS: ✔Working location: Bangsar South ✔Working hours: 8AM – 5PM (Mon – Fri) ✔Working duration: 12 months contract (renewable upon performance) ✔Remuneration: Up to RM 8100 (Language Allowance + Statutory Contribution + Insured Medical...


  • Federal Territory of Kuala Lumpur, Malaysia PERSOLKELLY Malaysia Full time

    We are hiring Japanese Speaker for Senior Settlement Analyst! 👋🏻 JOB DETAILS: ✔Working location: Bangsar South ✔Working hours: 8AM – 5PM (Mon – Fri) ✔Working duration: 12 months contract (renewable upon performance) ✔Remuneration: Up to RM 8100 (Language Allowance + Statutory Contribution + Insured Medical...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CBRE Full time

    Posted- 22-Jun-2023- Service line- Corporate Segment- Role type- Full-time- Areas of Interest- Accounting/Finance- Location(s)- Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - MalaysiaFinancial Analyst - Japanese Speaker (Fresh grad)KEY RESPONSIBILITIES: Responsible for the functions of Accounts Payable Vendor Invoice. Complete the monthly closing in a...


  • Kuala Lumpur, Malaysia Wipro limited Full time

    **JOB DESCRIPTION**: - Prepare quality stats/insights reporting to help the COE and/or BPO improve and grow. - Facilitate calibration/alignment sessions to ensure quality review accuracy and consistency between all key stakeholders. - Prepare daily/weekly/monthly reporting for LOBs to track and trend quality issues. **REQUIREMENTS**: - Fresher’s or 6...


  • Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

    We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...

  • Chat Support

    2 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Speaker Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year...


  • Kuala Lumpur, Malaysia KAALI HR SDN BHD Full time

    We are hiring for Live Streamer Support Japanese Speaker Location: Sunway Open to all nationality but wiling to come Malaysia to work. - Response to customer enquiries on live chat or phone - Communicate with customer to share about product **Job Requirement** - Native Japanese Speaker or non native japanese speaker only - Basic use of...

  • Quality Analyst

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA for now. We are a Direct Sourcing Partner Company of the different top BPOs offshore and...

  • Customer Service

    6 days ago


    Kuala Lumpur, Malaysia Precision Communication Technology Full time

    Position: Customer Service Representative (Japanese Speaker) Location: Menara Bangkok Bank, Jalan Ampang, Kuala Lumpur, Malaysia Training provided 5 working days (Monday to Friday) Key responsibilities - Attend incoming calls and respond to customer’s queries and requests in a courteous and professional manner, provide appropriate solutions and...

  • Quality Analyst

    3 weeks ago


    Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

    **仕事内容**: ROLE : Quality Analyst cum Trainer Rotational shifts Role & Responsibilities: I. Trainer - Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required - Present training materials through classroom learning, hands on demonstrations,...

  • Junior Analyst

    2 weeks ago


    Kuala Lumpur, Malaysia British American Tobacco Full time

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT DIGITAL BUSINESS SOLUTIONS** **IS LOOKING FOR A JUNIOR ANALYST, PROCURE TO PAY (JAPANESE SPEAKER)** **SENIORITY...

  • Chap Support

    3 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: - Chat Support - Japanese Location: Kuala Lumpur, Malaysia (We can accept native Japanese or Local Malaysian Japanese Speaker) **Salary**: With Exp: Total Package RM 8100 Language: Japanese + English Profile: Chat Support Timings: Rotational Shifts (24*7) Headcount: 5 Min Requirements: - Degree - No CS experience - Diploma - 1 year CS...


  • Kuala Lumpur, Malaysia Eteam Workforce Sdn Bhd Full time

    This is Niharika from Eteam Workforce Sdn Bhd. We are hiring for Japanese speakers to work with one of our clients. Below are the job details - Role - Chat Support - Japanese JLPTN1 / N2 Shift - 24/7 Type - Permanent role. Location - KL Sentral Languages - Japanese and English Qualification and Experience -Freshers and experienced can...

  • Content Reviewer

    6 days ago


    Kuala Lumpur, Malaysia Consultants Sdn Bhd Full time

    **Position: Digital Data Reviewer (Japanese Speaker)** **Location: Bangsar south** **Responsibilities**: The Content Review Associate will implement our clients’ Content moderation strategy, monitoring and moderating content to ensure a safe and fun online environment. The role coordinates with internal and external decision makers to support the mission...


  • Kuala Lumpur, Malaysia ISHIN JAPANESE DINING SDN BHD Full time

    1. Gaining an understanding of the client's needs and requirements and communicating them and the quality standards to the production teams. 2. Devising ways to improve the manufacturing process to ensure higher-quality goods. 3. Devising, improving, and reviewing new specifications and procedures for products or processes, and training staff to use them. 4....