Account Management Executive

3 weeks ago


Kuala Lumpur, Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

**Description**

We are looking for an Account Executive based in Kuala Lumpur, Malaysia to develop the ZALORA’s Luxury category. The primary focus in this role is to drive the growth of the assigned brands and suppliers by being the spokesperson for Zalora.

Strong commercial experience in building a luxury portfolio will be essential to accelerating new brands acquisition as well. This is a unique, exciting opportunity to influence minds and make an impact at ZALORA in order to deliver our growth ambition in this exciting category.

**Responsibilities**:

- Build relationships with the assigned new and existing luxury brands and suppliers by being the go-to person when it comes to supporting their needs at ZALORA
- Monitor and drive the growth of the brands: create and execute a strategic plan that delivers on business opportunities both for ZALORA and the Brand with accurate forecasting and internal performance management
- Leading the commercial performance of the account via rigorous commercial management and strong ownership of the day-to-day customer relationship through effective negotiation, persuasion and conflict management/resolution skills
- Co-create brand strategic direction, to test initiatives and learn quickly in order to continuously grow the accounts and the category
- Liaise with brands on campaign objectives and work with Marketing to incorporate Sellers promotions into ZALORA’s marketing calendar
- Work with the brands / internal teams to continuously improve operational aspects of their business which directly impact the customer experience
- Constantly review brands catalog and assortment to ensure the content meets ZALORA guidelines and coordinate with internal teams to fix the issues for an improved customer journey
- Handle various sets of daily, weekly and monthly business reports to improve the visibility of brands performance to senior management

**Requirements**:

- 1-2 years of work experience
- Excellent English skills required
- Bachelor in Business, Marketing, Finance or related field
- Exposure in e-commerce and luxury industry is preferred
- Great interpersonal and communication skills with the ability to forge effective cross-functional team relationships and confidently interact with senior stakeholders internally and externally to deliver business outcomes
- Willingness to work in a multicultural environment
- Proactivity and entrepreneurial mindset to flex the needs of the role as the category develops
- Advanced working knowledge of Excel, Looker is preferred

**Wonder how it's like to build your career with ZALORA? Inspired by employees, we believe you'll be in for**:

- An exciting platform to make your success story
- Have the utmost care for your mental and physical wellbeing
- Flexibility weaved into your lifestyle
- A seamless work environment with a friendly & team-fueled culture
- Career growth aligned to your professional and personal needs and goals

Want to stay ahead with our developments? Follow us at our **LinkedIn** page and know more about us from our **career website**.

**The ZALORA Story**

ZALORA Group is Asia Pacific’s leading group of online fashion destinations. Founded in 2012, the company has a presence in Singapore, Indonesia, Malaysia and Brunei, the Philippines, Hong Kong and Taiwan. ZALORA is part of Global Fashion Group, the world's leader in online fashion for emerging markets. ZALORA Group’s localised sites offer an extensive collection of top international and local brands and products across apparel, shoes, accessories, and beauty categories for men and women. Offering up to 30-day free returns, speedy deliveries as fast as 3 hours in some markets, free delivery over a certain spend, and multiple payment methods including cash-on-delivery, ZALORA Group is the online shopping destination with endless fashion possibilities.

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