Front Line Representative, Water Utility
6 days ago
**About the Role**
We are looking for someone with a “can-do” attitude and efficient customer service approach to join our Grundfos family in Selangor, Malaysia office.
**Why Grundfos?**
- Global values-driven organisation
- Great team culture and positive work environment
- Non-commission-based role rewarding staff via an annual bonus for overall performance
- Access to extensive internal training with global career development opportunities
**Key Activities**
- Create tickets, e.g. RFI (request for information), RFQ (request for quotation) and OEW (order entry workflow), for own processing or for forwarding to the back office
- Follow up on Customer interactions within set SLA (Service Level Agreement)
- Provide standard pricing and delivery information
- Identify business opportunities and handover to external sales
- Create, delete and maintain Customer contact data in the SAP CRM system
- Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service
- Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order
- Handle Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance and the Supply Chain
- Assist Customers with order progression and supply chain issues
- Handle order fulfillment tasks
- Provide order and delivery status to Customers
- Record Customer complaints and requests for Customer product returns
- Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet)
- Support in implementing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.
**Essential Knowledge, Skills, and Experience**
- Vocational certificate, Associate’s or bachelor’s Degree or equivalent work experience (minimum of 2-3 years)
- Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
- Knowledge of business structure, products and key market needs to create a productive Customer centric experience
- Demonstrate working knowledge SAP (CRM/SD)
- Fundamental Product and Application Knowledge - Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential)
- Good communication and networking skills together with the ability to build efficient and trusting relationships with both Internal and External Stakeholders
- Good written and spoken English
- Ability to work from home should COVID restrictions require it.
**More Information**
**We look forward to hearing from you.**
- Grundfos is an Equal Opportunity Employer._
**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.
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