Tm, Team 1

4 weeks ago

Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Community Banking- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- To review, analyze and provide resolution of cases created via fraud detection system within SLA (e-Channel).
- Perform calling to customer for confirmation of customer’s internet banking activities.
- Identifying fraudulent transactions and escalate to investigation team timely for fund recovery.
- Raised SAR to Group Compliance (if needed)

**Key Responsibilities**:
**_Internet Banking Fraud Monitoring (RSA - AAoP)_**
- To review, analyze and provide resolution of cases created via fraud detection system within SLA (e-Channel).
- Observe customer internet banking Activities/transactions to identify suspicious fraudulent activity (Phone scam, Phishing, TAC scam and etc)
- To perform callback to customer for suspicious Internet banking activities/Transaction flagged by fraud detection system.
- Resolve queued transactions within the service level agreements to reduce potential revenue losses.
- Raise SAR to Group Compliance when needed (identification of mule account)
- Resolve customer issues within the scope of existing service level agreements.
- Provide feedback on key issues faced by both customers and teams
- Any other tasks assign by Team Lead

**_Application Fraud Team (Instinct & CTOS ID Guard)_**
- Updating of INSTINCT remarks into FLASH for those triggering alert (Under Suspect or High Fraud Potential)
- Attend to referral from Credit Signors / Head of Division. Conduct case study on quarterly basis for credit signors. Conduct site visit to verify the authenticity of the company / establishment (if needed)
- Conduct random sampling / pick-up from daily approved cases that matches a certain criterion
- Log confirm cases into LDC, adverse profiles to be updated into INSTINCT, and SAR raised to Group Compliance
- Provide feedback on key issues faced by both customers and teams
- Continuously provide process improvement ideas to the team

Any other tasks assign by Team Lead
- Requirements

**Requirements**:
Bachelor Degree - Diploma, Advance/Higher/Graduate DiplomaBachelor’s Degree, Post Graduate Diploma, Professional Degree, Master Degree..
- Chartered Banker (preferred)
- Certified Fraud Examiner (preferred)

5 Years’ experience within the financial/banking industry, with wide exposure in areas of Retail Banking, Payment Operations and Risk Management.
- Expertise and capability of performing tasks relevant to the domain and delivering required output
- Good problem solving skills
- Ability to provide answers to impromptu questions
- Good communication skills (ability to communicate/collaborate with team members)

Ability to be patient and actively listens to others, and understands others' views
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards

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