Member Engagement Manager
13 hours ago
Member Engagement Manager - Home Based
Bi-lingual (English + at least 1 regional dialect) Location: SE Asia (Singapore, Bangkok or Malaysia)
Overview Member Engagement Manager:
Due to continued growth and success, TM Forum are looking to expand their Sales and Engagement team, and are now recruiting for an experienced Member Engagement Manager to join them on a full time basis. You will be joining a Non-Profit Organisation that has an alliance of 850+ global companies working together to break down technology and cultural barriers between digital service providers, technology suppliers, consultancies, and systems integrators.
Our work is defined by our members, which include 10 of the world’s top 10 network and communications providers and stretch across 180 countries. Our members tap into each other’s collective experiences and abilities to collaboratively solve complex industry-wide challenges, deploy new services and create technology breakthroughs to accelerate change.
Specific Responsibilities Member Engagement Manager:
- Meet or exceed the revenue targets for sales of new memberships, existing member renewals, and support the sales of TM Forum services and programs (training, coaching, tools, conformance, certifications, etc.)
- Support the Global Sponsorship & Exhibition and Research & Media Sales teams to unlock opportunities in a set of regional accounts
- Build a strong pipeline of qualified prospects
- Manage renewal and engagement across named members.
- Responsible for all the Salesforce, processes, and report management.
- Broaden and deepen relationships with existing members through effective communications
- Raise the profile of the TM Forum through active participation in relevant 3rd party industry conferences and other trade associations
- Work closely with regional team and leadership to identify new revenue opportunities, set and manage revenue targets and support other members of the sales team as necessary
- Working closely with our Program Management, Marketing, and Sales Enablement functions to ensure that the voice of the customer is clearly heard and reflected in our value propositions, marketing positioning, and collateral
- Work closely with the leadership team to drive productive relationships with the executives in our member companies
- Use your substantial knowledge of the industry to demonstrate credibility as a trusted advisor with strong consultative selling skills.
- Stay abreast of industry trends that present new challenges to our members and new opportunities for the TM Forum.
Skill Requirements Member Engagement Manager:
- BS in Business or related field and/or relevant business experience
- Be familiar with the digital economy, telecom industry working experience will be a plus
- 5+ years of successful account management and sales of hardware, software, or services in the telecommunications industry
- Must be results-oriented, structured, convey a sense of urgency, and able to press for closure
- A customer-focused individual; able to understand customer needs and develop and implement creative solutions to maximise growth and new business development
- Proven track record of success in sales and meeting targets
- Good working knowledge of Salesforce
- Ability to work with colleagues across multiple time zones and cultures
- Strong account planning and management skills are essential as well as disciplined use of sales management tools including Salesforce, PowerBI, and data reporting tools
*Please note some international travel will be required.
Diversity & Inclusion at TM Forum
TM Forum is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
Supplemental Pay:
- Commission pay
Application Question(s):
- Please advise your salary expectations?
**Experience**:
- Salesforce: 3 years (preferred)
- team Management: 3 years (preferred)
- Telecommunications: 3 years (preferred)
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