Engagement Manager, Cx Compliance

3 weeks ago

Kuala Lumpur, Malaysia Cisco Systems Full time

**What you will do**

Cisco is seeking an expert Compliance Engagement Manager to implement Cisco Software and Services Compliance engagements and audits with partners and customers.
- Understand in-depth the Cisco Software and Services Compliance strategy and the business landscape in which Compliance exists
- Collaborate with multiple cross functional Cisco teams including Sales, Legal, Finance, Customer Experience, and Customer Experience Product Management to implement engagements and audits that help customers better handle software assets, and partners better deliver Cisco services
- Drive customer engagement excellence by focusing on the governance process and bringing value to customers, partners and Cisco.
- Assess the partner or customers’ Cisco footprint to understand current implementation and usage. Map and negotiate remediation strategies and recommend solutions to drive services and software subscription.
- Deliver CX Compliance trainings for Cisco internal and external audience; maintain compliance collateral.
- Provide input into the compliance program design and processes to ensure ongoing efficiency and impact.
- Regularly communicate program status updates to customers

**Who You’ll Work With**

As the Compliance Engagement Manager, you will be an important member of the Cisco CX organization. You will work with our customers, partners, and internal collaborators to directly impact Cisco’s top line growth, and operations bottom line. The Cisco CX organization is a team of customer-focused authorities

with high-performance standards in a warm and congenial environment committed to your growth.

**Who You Are**
- You are a highly motivated, outspoken person with strong interpersonal skills, with proven track record to establish excellent working relationships with customers.
- You have Executive presence, communication and presentation skills. Comfortable having discussions with CxO and executive levels.
- You excel in developing effective solution solutions to achieve compliance goals
- You appreciate the different approaches required to lead diverse compliance engagements.
- You negotiate difficult situations and conversations internally and externally and optimally lead escalation for maximum impact.
- You bring strong business knowledge of Software and Services, Cisco’s customer and partner landscape, and the ability to connect industry knowledge with Compliance insights.
- You thrive in a fast-paced, dynamic, collaborative team environment and adapt to shifting priorities.
- You can convey sophisticated concepts in a language appropriate to the target audience including an audience with no knowledge of compliance.
- You understand enterprise and license agreements to align contracts to compliance practice and entitlement.
- You have strong analytical skills to identify trends and patterns in data and interpret, synthesize, and communicate results.
- You have proven strong Program Management experience and skills.
- You are a strategic problem solver with the ability to make sensible data-driven business decisions.

**Requirements**:

- BA/BS degree or equivalent required
- Demonstrated 8+ years of experience or background in consulting, technology, Software and/ or Services in a Fortune 500 high-technology company.
- Demonstrated 8+ years of hands-on experience in software license compliance, customer and/ or partner audits.

Preferred Requirements
- Master’s degree, CFE or other professional certification will be a plus but is not a must.
- ISO and industry-recognized tool certification(s).
- Proficiency in IT asset management (ITAM) system and collector technology

**Why Cisco?**

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because

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