Ch L, Change Mgmt, Cx Culture

7 months ago


Kuala Lumpur, Malaysia RHB Banking Group Full time

Working Hour
- Regular Hours
- Monday - Friday- Business Area
- Operations- Location
- Malaysia - Kuala Lumpur- Description

**Primary Objective**:

- Coach and Up-Skilling Chapter Member(s) in other squads within CX on the work approach and best practices or standards (i.e. “HOW”) of their respective chapter discipline in order for the Chapter Member(s) to execute their respective squad’s user stories in relation to Change Management
- Assist/advice to empower the team to work iteratively & self-manage
- Support the chapter members in removal of obstacles
- Chapter Lead to leverage on Chapter ceremonies and Chapter wall to up-skill his /her chapter member(s) in a structure manner

**Key Responsibilities**:

- Identify, plan, propose and implement Change Management to ensure adaptability and sustainability of new/changes related to customer service & experience
- Provide advisory and guidance to other stakeholders based on best Change Management Practices in the implementation of major changes / new processes/ operations and regulatory requirements
- Team management and coaching based on best practices in communication and engagement with internal & external customers as part of Change Management.
- Teaching and Up-Skilling Chapter Member(s) in other squads within CX on the work approach and best practices or standards (i.e. “HOW”) of their respective chapter discipline in order for the Chapter Member(s) to execute their respective squad’s user stories in relation to Change Management
- Support the chapter members in removal of obstacles
- Support career and skills development of chapter member by defining a clear development plan & trainings
- Co-sign on evaluation of chapter members (together with Squad Lead)
- Coordinate/lead trainings for chapter members and Squad members
- Evaluator for his Chapter Member(s)’ competencies’ dimension under the Agile Performance evaluation
- Chapter Lead to leverage on Chapter ceremonies and Chapter wall to up-skill his /her chapter member(s) in a structure manner
- Requirements

**Requirements**:
Bachelor Degree - Degree or Master from established and recognized university.
- 5 years experience in customer experience
- 10 years in Banking or Service Industry
- Solid change management skills & problem solving (eg. communication skills, organizational skills, influencing, understanding of behavioural needs, knowledgeable with organizational change efforts, etc)
- Understand CX journeys and change management methodology.
- Design-thinking skills to develop a structured framework for understanding customers and creative problem-solving to be used by tribes & squad
- Strong interpersonal skills and ability to work with internal and external people.
- Good planning, organizing and co-ordination skills.
- Basic computer literacy (MS Word, MS Excel, PowerPoint, Internet, Outlook) is a must.
- Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards



  • Kuala Lumpur, Malaysia CH Carolina Herrera Full time

    **We are delighted to announce that CH CAROLINA HERRERA is opening NEW STORE in Kuala Lumpur!** **We are actively recruiting for enthusiastic and passionate**: - **Assistant Store Manager** - **Sales Associate** CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent projects in the industry, CH Carolina...

  • Store Manager

    7 months ago


    Kuala Lumpur, Malaysia CH CAROLINA HERRERA Full time

    CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent projects in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance. Featuring accessories, women’s, men’s and children’s collections, the brand...


  • Kuala Lumpur, Malaysia RHB Banking Group Full time

    Working Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: - Continuously capture Voices of Customers and Voices of Employees to gain a complete view of customer experience - Measure, monitor and report customer satisfaction and engagement levels to continuously improve...

  • Apac L

    6 months ago


    Kuala Lumpur, Malaysia CAPCO Full time

    **Key Responsibilities**: - Drive APAC L&D agenda and implementation with alignment to business objectives - Manage and coach junior members - Identify best practice L&D innovations, tools and methods, and effectively implement in a Capco context - Design, deliver and evaluate internal training programs, with an emphasis on demonstrating learning outcomes...

  • Change Management

    7 months ago


    Kuala Lumpur, Malaysia IT Business Solutions Sdn Bhd Full time

    Planning, Governance and Activation Analyst We are looking for a Planning, Governance and Activation Analyst to join our team. In this role, you will be responsible for managing and implementing change initiatives within the organization. You will work closely with cross-functional teams to ensure successful adoption and implementation of changes - Develop...


  • Kuala Lumpur, Malaysia Reckitt Full time

    Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

  • Manager, Culture

    8 months ago


    Kuala Lumpur, Malaysia AirAsia Full time

    **Responsibilities**: **Design and Develop Employee Engagement Initiatives** - Collaborate with HR, Communications, Group Culture and various other departments to deliver meaningful and consistent employee experience at airasia MOVE across all countries of operations. - Act as the custodian of the Allstar employee persona, ensuring alignment with our...


  • Kuala Lumpur, Malaysia Prudential plc Full time

    Executive, Customer Experience (CX) Management Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and...

  • Intern, Culture

    6 months ago


    Kuala Lumpur, Malaysia Teleport Full time

    **SUMMARY** We are looking for a people-oriented individual to join us as a Culture Intern to create a tailored and authentic employee experience - the kind that gets you out of bed even on a rainy Monday. The key to this role is ensuring that employees feel welcomed, inspired and motivated to deliver their goals whether they are working on-site or...


  • Kuala Lumpur, Malaysia Arashs Technology Sdn Bhd Full time

    **JOB HIGHLIGHTS** Local Malaysian only. 5-day work week with a hybrid working arrangement. Excellent growth and career advancement opportunities. Competitive remuneration package. Great MNC (energy sector) working culture. **RESPONSIBILITIES** ✍ Plan and create change management strategies to achieve the project goals. ✍ Working with Project...


  • Kuala Lumpur, Malaysia World Scout Bureau Full time

    **Reports to**: Director, People and Culture **Duration**: Three-year contract renewable **Location**: Any World Scout Bureau Support Centre, exact location to be agreed with the preferred **Summary The People and Culture Manager is responsible for developing and implementing the People and Culture strategies to enhance employee satisfaction,...

  • Recruitment / L&d

    6 months ago


    Kuala Lumpur, Malaysia EMPIRE EAGLE SECURITY SDN BHD Full time

    **Recruitment**: **1) Talent Sourcing and Attraction** - Build and maintain a talent pool for current and future hiring needs. - Coordinate and conduct interviews, including behavioural and competency-based interviews. **3) Job Posting and Advertising**: - Write and post job descriptions on various platforms, ensuring accuracy and consistency. - Monitor...

  • IT Change Management

    6 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time

    **Job Purpose** - Scrutinize daily system changes based on the relevance, timeliness, priority and importance of changes introduced into the system, across the Maybank Group, which may includes subsidiaries and Overseas Units. - Identify and highlight to Line Manager, known or potential issues associated with any system change introduced. - Closely monitor...

  • IT Change Management

    6 months ago


    Kuala Lumpur, Malaysia JP Caliber Full time

    **Job Purpose** - Scrutinize daily system changes based on the relevance, timeliness, priority and importance of changes introduced into the system, across the Maybank Group, which may includes subsidiaries and Overseas Units. - Identify and highlight to Line Manager, known or potential issues associated with any system change introduced. - Closely monitor...


  • Kuala Lumpur, Malaysia Avanade Full time

    Come join us Our Organisational Change Management Advisory team sits at the intersection of business strategy, technology and industries and thrives on turning ideas and innovations into breakthrough results for leading organisations around the world. Working with our clients we help them define change strategies to transform their working structures and...


  • Kuala Lumpur, Malaysia Orange Full time

    **About the role**: The Regional Learning Operations Manager has overall responsibility to define and implement the Regional Learning and Development strategy and related plan within the framework of the Orange Business Learning strategy. The role contributes to business by driving people development solutions coherent with Global Corporate and Local...


  • Kuala Lumpur, Malaysia Turner & Townsend Full time

    **Company Description** Who is Turner & Townsend?** All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver...


  • Kuala Lumpur, Malaysia World Scout Bureau Full time

    **Reports to**: Global Director, Corporate Services **Duration**: Three-year contract renewable **Location**: Kuala Lumpur, Malaysia **Summary** An experienced and well-rounded human resources professional to join our organisation as People and Culture Director. This is a strategic executive role responsible for all aspects of the organisation’s...

  • Change Manager

    6 months ago


    Kuala Lumpur, Malaysia Skill Quotient Resources Sdn Bhd Full time

    Working location: KL Sentral, Kuala Lumpur, Malaysia **Job Type**: Freelance (2-3 months contract) Overview The Change Manager is responsible for overseeing and managing the process of implementing changes within the IT infrastructure and service management environment. This role ensures that changes are efficiently and effectively managed to minimize...


  • Kuala Lumpur, Malaysia Cochlear Ltd Full time

    Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for...