![Herbalife](https://media.trabajo.org/img/noimg.jpg)
Manager, Member Relations
3 weeks ago
Overview:
Strategically support our members included improved ways to provide customer service excellence and satisfaction, supporting and driving business growth and development as well as building and maintaining the relationship with the Global Business Service Center through communication, cooperation, goal setting, updates, resolving escalations, and challenging situations as a substantial part of the role.
Oversee and manage a team MR and Sales Communication. Also to interacts with all levels throughout organization in Malaysia, customers, and vendors, WW Business Support, Finance Teams, Royalties, Refunds and Repurchase, IS, MPC, Legal, Marketing, Logistics, GBS Member Services Contact Center and GBS Member Operations team.
DETAILED RESPONSIBILITIES
Lead in the development and monitoring of MR Strategies & Sales Communication towards achieving company set objectives.
Member Relations
- To lead in the development, implementation, monitoring and reporting of Member Services Strategies toward achieving company set objectives. This involves the development of a Member Services plan, within approved budget, to improve operational process, controls, quality, compliance and relevant initiatives to ensure smooth operational continuity toward delivering highest member satisfaction experience.
MR Communications & liaisons
- The key point of contact of members/distributors to answer queries and resolve first level issue.
- To attend / participate in meetings (Management / SCOP / GTS)
- Work Closely with GBS to ensure information is cascaded (promotions, FAQ & etc.)
- To lead in Member Services related activities in Supervisor annual Requalification process.
- Key liaison with regional team in understanding global or regional directions. To localize initiatives, eg translation, where applicable to ensure optimal outcome.
- Key liaison with GBS team to ensure the team in GBS got the updated info/ flow i.e changing 3PL warehouse/ courier company, promotions, qualifications etc
Training & Orientation
- To provide system or sales & marketing plan trainings to new joiner & distributors
System Management & Ordering
- To ensure systems are all connect & function properly.
- To Set up, Conduct UAT & BRD review for new request / project. ( Promotion Tracker, ETS, Cash Voucher Set Up & Others)
- To manage AEM ( Update & Upload Documents into AEM MyHerbalife,com )
- To manage ordering system & ensure all orders are completed into Oracle.
Communications & Announcements
- Contents are consolidated from Local & Regional Sales, Marketing, BD and Other depts
- Announcements in 3 languages
- Local & Regional Back to Back Major Events i.e. Spectaculars, MDW, WTS, HONORS, Extravaganza, FPTR & Country Vacations
- Monthly Promotion Packs, Ongoing Non-Supervisors & Supervisors / Small VP promotions & Others.
- To support general newsfeed from Local & Regional Sales, Marketing, BD and Other depts
- Key Person to Set schedules for: Meetings & Calls (S&P Meetings, PT Meetings, TAB meetings, Sales team meetings, etc.)
- To create & translate all announcements into 3 languages (Supervisor Requalification letter, Renewal Letter, WW HMP List, Inheritance Documents, international business information and other business-related forms & documents)
- To prepare & generate reports & metrics ( Member’s Generation, Gender, Age & etc.)
- Liaison - Main contact and liaison to Founders Circle and Chairman’s Club (FCCC), Country S&P Committees. The frequency of communication is HIGH and includes booking flight tickets, ground transfer arrangements, accommodations & claims.
Sales & Promotion
- Preparation, Tracking & Reporting:
- Budgeting & vendor management: Key person to work with regional GSS / Local Vendors on promotion items (sourcing & negotiation)
- Preparation, service agreements ( with Legal ), PO, PR, and Payments ( Vendors / FP&A / Finance )
- Promotion items inventory tracker & delivery (Warehouse & Supply chain / Delivery services)
- Supporting in gift management & reimbursement for Local & Regional. (High frequency. Supporting 6 regions )
- Support in the audit process
Other Responsibilities include:
- Involves in IT-related systems that support members’ experience. (Promotion Tracker, UAT Testing, Communication via websites & Others)
- To support in stock counts or cycle counts where required
- To participate, support and lead where relevant to ensure the optimal success of key local events and where required support regional events.
- To lead, motivate, coach and develop the team members to bring out their best potential and grow with the organization
- To continuously be abreast, explore advancements (eg I-Kiosk) and provide recommendations to the management in adopting improved skills, technology or training to improve team effectiveness. Recommendations should include objectives, investment requirement and measurement metrics.
- To support the Director of Sales on assigned tasks from time to time
- Other tasks as a
-
Member Engagement Manager
1 week ago
Kuala Lumpur, Malaysia TM Forum Full timeMember Engagement Manager - Home Based Bi-lingual (English + at least 1 regional dialect) Location: SE Asia (Singapore, Bangkok or Malaysia) Overview Member Engagement Manager: Due to continued growth and success, TM Forum are looking to expand their Sales and Engagement team, and are now recruiting for an experienced Member Engagement Manager to join them...
-
Employee Relations Manager
4 weeks ago
Kuala Lumpur, Malaysia Amgen Full time**Employee Relations Manager** **Kuala Lumpur, Malaysia** **HOW MIGHT YOU DEFY IMAGINATION?** Amgen is one of the world’s leading independent biotechnology companies. For over 4 decades, Amgen has pioneered biotechnology breakthroughs, to bring state-of-the-art medicines from laboratory to the patient. Amgen has not only discovered and developed...
-
Manager, Industrial Relations
3 weeks ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Manager Industrial Relations **Reports To**: - Senior Manager, Industrial Relations **Role Purpose**: **Key Accountability**: - Technical Advisory on Trade Unions - Being the main contact point in providing advice to the Management in relation to the administration of collective bargaining negotiations with trade unions, management of...
-
Manager, Industrial Relations
3 weeks ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Senior Manager, Industrial Relations **Role Purpose**: **Key Accountability**: - Technical Advisory on Trade Unions - Being the main contact point in providing advice to the Management in relation to the administration of collective bargaining negotiations with trade unions, management of effective resolution of union dealings with the...
-
Public Relations Manager
16 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Music Authors' Copyright Protection (MACP) Berhad Full timeJob OverviewThis role is responsible for supporting the Company's Corporate Communications & Public Relations department in developing and implementing effective communication strategies. The successful candidate will have excellent verbal and written communication skills, with experience in managing social media platforms and digital communication...
-
Investor Relations Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full timeAs a key member of the Intellect team, this Senior Associate will play a crucial role in driving strategic growth and fostering investor confidence.Key AccountabilitiesMarket Analysis and ResearchFinancial Planning and BudgetingCapital Allocation and Resource OptimizationInvestor Communications and ReportingRequirementsEducation: Bachelor's Degree in Finance...
-
Global Client Relations Manager
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd. Full timeCustomer Relation Executive Job SummaryWe are seeking a highly skilled and motivated Customer Relation Executive to join our team. The successful candidate will be responsible for attending doctor consultations with Japanese members, providing medical support, and handling various administrative tasks.Duties and ResponsibilitiesAttend doctor consultations...
-
Relations Manager
1 week ago
Kuala Lumpur, Malaysia IMEJ JIWA COMMUNICATIONS SDN BHD Full time**Responsibilities**: - Develop and execute effective investor relations and public relations strategies to enhance client value and boost visibility in the investment marketplace. - Cultivate strong relationships with investors, market analysts, and media outlets. - Prepare communication materials such as corporate presentations, fact sheets, and press...
-
Welcome Relations Manager
1 week ago
Kuala Lumpur, Malaysia Marriott International Full timeJob Description **Additional Information** Duty Manager-Front Office **JOB SUMMARY** Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. **CANDIDATE PROFILE** **Education and...
-
Member Engagement Coach
1 week ago
Kuala Lumpur, Malaysia EGN Malaysia Sdn. Bhd. Full timeEGN Malaysia is looking for a Member Engagement Coach - is that you? This role is a newly created position in a rapidly growing organization and will require you to be working largely from home in Malaysia. The Member Engagement Coach is responsible for driving member engagement and ensuring an optimal membership experience resulting in higher member...
-
Government Relations Specialist
2 weeks ago
Kuala Lumpur, Malaysia American-Malaysian Chamber of Commerce Full timeSupports delivery of AMCHAM's government relations strategy and be a key point of contact for the Chamber -Being up to date and actively tracks policy and business issues that could impact member interest -Responds to policy challenges and opportunities to strengthen the Chambers' ability to be "Voice of American business" -Monitors and analyze business,...
-
Assistant Investor Relations Manager
4 weeks ago
Kuala Lumpur, Malaysia VR Excellent (M) Sdn Bhd Full time**Responsibilities**: - Build and maintain relationships with shareholders, analysts, and other members of the investment community. - Analyzing the financial feasibility and financial implications to the Group on the proposed acquisition, disposals, joint venture and partnerships. - Communicate financial results, business strategy, and company developments...
-
Customer Relation
4 weeks ago
Kuala Lumpur, Malaysia Griffy Technology Full time**Customer Relation** Discover your true potential and build your career with Griffy Technology. We are looking for capable and driven talents to join us in our passion for progress and grow in start-up ecosystem. **Responsibilities** - Being knowledgeable with our products will enable you to respond to inquiries. - Responding promptly to client or...
-
Japanese Guest Relations Manager
3 weeks ago
Kuala Lumpur, Malaysia Hilton Full timeJapanese Guest Relations Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...
-
Kuala Lumpur, Malaysia Scicom Full time**Roles and Responsibilities**: - Responsible for all Industrial Relations activities for the company, including handling all matters related to disciplinary actions, grievances, counseling, staff misconduct, advising, and guiding management on the best practices of employer and employee relations including all relevant employment laws. - Investigate,...
-
Industrial Relations/ Employee Relations Manager
3 weeks ago
Kuala Lumpur, Malaysia Berjaya Corporation Berhad Full timeResponsible in formulating and implementing the Company’s Industrial Relations and Employee Relations policies and procedures to meet the Company’s business goals. - Provide advice and support to the Management to ensure appropriate management of all industrial / employee relations issues. - Responsible for Industrial Relation activities including...
-
Member Service Assistant
1 week ago
Kuala Lumpur, Malaysia British Malaysian Chamber of Commerce Berhad Full timeMembers Engagement - Monitor and track engagement levels with members to ensure the Chamber is in active engagement and communication with the members. - Reaching out to members especially inactive members to promote benefits and update on events and invite them to join. - Liaise with marketing department and Multimedia & Business Services Executive to...
-
Welcome Relation Manager
3 weeks ago
Kuala Lumpur, Malaysia Marriott International, Inc Full time**Job Number** 23161485 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...
-
Team Member
3 weeks ago
Kuala Lumpur, Malaysia RHB Banking Group Full timeWorking Hour - Regular Hours - Monday - Friday- Business Area - Operations- Location - Malaysia - Kuala Lumpur- Description **Primary Objective**: Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards...
-
Public Relations Manager
3 weeks ago
Kuala Lumpur, Malaysia Mutant Communications Pte Ltd Full time**Who are we?** Mutant is a weird name for an agency, we know. We’d love to tell you there’s a cool reason for it - like being exposed to gamma radiation or being bitten by a spider - but alas, our origin story is a little less dramatic. We started in 2012 as a PR agency, led by one guy with a simple idea - to grow an agency that focused on getting...