Member Service Manager

3 days ago


Malaysia Hays Full time

**Your new company**

A leading, reputable professional services body for the financial services industry, endorsed by Bank Negara.

**Your new role**
**As the Member Service Manager, you will uphold a high standard of service by leading your team to result in member satisfaction, loyalty and retention to meet both the firm's and members' expectations.**

**What you'll need to succeed**
- A background managing customer/ member/ stakeholder services with preference for financial/ professional services industry
- Mentor and develop members service team to deliver a high standard of member service
- Establish member service procedures, policies and standards including FAQ sheets, compliant mechanisms
- Handle and oversee member service operations including study material delivery, processing of refunds and compensation, budget and member administration functions

**What you'll get in return**
- Attractive remuneration
- Strong benefits e.g. 16% EPF, medical coverage for personal and dependants
- A stable, secure environment with a vast network of high-profile individuals

**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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