Director of Rooms

2 weeks ago

Kota Kinabalu, Malaysia Shangri-La Hotels Full time

Shangri-La Rasa Ria, Kota Kinabalu

Be part of our Shangri-La family

Join the team at a multiple award-winning resort at Shangri-La Rasa Ria, Kota Kinabalu; No. 1 Best Family Resort in Malaysia under Holiday with Kids Australia, Best Sustainability Initiatives in the International Category, M&C Asia Stella Awards 2020, Winner of The Best Luxury Wellness Retreats in Malaysia and TripAdvisor Travellers' Choice.

We welcome talented individuals to join our Rasa Ria family. Our people are encouraged at all levels and across all businesses, to bring in new ideas and creativity to meet our customers’ needs. Surrounded by acres of untouched beauty, join one of the top destinations for holiday, golfing, wedding, and meetings in Malaysia.

We are looking for an experienced Director of Rooms who will be responsible to provide guest services, supervision, direction, and leadership in the Room Divisions in accordance with the objectives, performance and quality standards established by Shangri-La Group and the hotel.

Job Summary

Planning, developing, implementing, and evaluating the quality of rooms in the property.
Positioning of works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment to the owner and company

Requirement

Diploma in Hotel Management or equivalent
Minimum 5 years’ experience in an international / similar class hotel / resort
Professional, presentable, articulate, and fluent in oral & written English
Ability to interact, display initiative and able to lead and motivate the team
Commitment to professional values and integrity
Able to work flexible hours

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