Guest Experience Manager

2 weeks ago


Kota Kinabalu, Malaysia Shangri-La Hotels Full time

Be part of our Shangri-La family at Shangri-La Rasa Ria, Kota Kinabalu

At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like family, treating everyone with honour and respect. We aim to be the preferred employer by offering competitive work benefits, equal opportunities, and comprehensive training for colleagues to advance and be acknowledged.

The resort consists of 499 guest rooms, a 64-acre nature reserve, the Rasa Ria Reserve, home to wildlife including long-tailed macaques and slow lorises, and home to an 18-hole championship golf course with picture-perfect views of Mt Kinabalu (a UNESCO World Heritage site).

We're looking for an experienced Guest Experience Manager (Duty Manager) required for our Front Office Department.

Job summary

The Guest Experience Manager (Duty Manager) provides supervision, direction, and leadership to all Front Office personnel under the guidance of the Director of Rooms / Assistant Director of Room in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels and Resorts.

Requirement

Presentable and professional appearance.
Fluent written and spoken English; additional language i.e., Mandarin a definite advantage.
Performing a similar position for at least 2 years.
Ability to interact and displays initiative
Knowledge of PMS (Opera System)
Able to lead and motivate the team
Malaysian Nationality only.



  • Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 24065462 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Kota Kinabalu, Malaysia TAGAHAN SDN BHD (MERCURE KOTA KINABALU CITY CENTRE) Full time

    Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Front Office Operation - Conduct daily briefings and ensure that all pertinent information is well...


  • Kota Kinabalu, Sabah, Malaysia TAGAHAN SDN BHD (MERCURE KOTA KINABALU CITY CENTRE) Full time

    Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times. Primary Responsibilities Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received...


  • Kota Kinabalu, Sabah, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota KinabaluBe part of our Shangri-La familyAt Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...


  • Kota Kinabalu, Malaysia Gaya Island Resort Full time

    We are looking for a Front Office (Guest Service Assistant) to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Below is the requirements for your reference: - Checking guests in and out. - Receiving and managing reservation - Verifying guests' payment methods during check-in. - Providing customer service...


  • Kota Kinabalu, Sabah, Malaysia Gaya Island Resort Full time

    About usWe are customer-centric, engaging and fun.Our work environment includes: Food provided Growth opportunitiesPreferably with 1 year or more in Customer Service and Front Office experience as a Bellman with a valid driving license.Able to carry out daily task of check in and check out, luggage handling, parcels, mails and driving resort vehicles. You...


  • Kota Kinabalu, Malaysia Shangri-La Hotels Full time

    Shangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...


  • Kota Kinabalu, Malaysia Gaya Island Resort Full time

    **About us** We are customer-centric, engaging and fun. Our work environment includes: - Food provided - Growth opportunities Preferably with 1 year or more in Customer Service and Front Office experience as a Bellman with a valid driving license. Able to carry out daily task of check in and check out, luggage handling, parcels, mails and driving resort...


  • Kota Kinabalu, Sabah, Malaysia Gaya Island Resort Full time

    About usWe are customer-centric, engaging and fun.Our work environment includes: Food provided Growth opportunitiesPreferably with 1 year or more in Customer Service and Front Office experience as a Front Office Receptionist/Associate. Able to converse in Chinese (Mandarin) and English.Able to carry out daily task of check in and check out, assigning rooms,...

  • Guest Service Manager

    3 weeks ago


    Kota Tinggi, Malaysia Hard Rock Hotel Desaru Coast Full time

    *** The Guest Services Manager is responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service, and resolution of guest issues. **PRIMARY RESPONSIBILITIES** - Lead, direct, and manage front desk operations. Maintain regular presence throughout the...


  • Kota Kinabalu, Malaysia Gaya Island Resort Full time

    **About us** We are customer-centric, engaging and fun. Our work environment includes: - Food provided - Growth opportunities Preferably with 1 year or more in Customer Service and Front Office experience as a Front Office Receptionist/Associate. Able to converse in Chinese (Mandarin) and English. Able to carry out daily task of check in and check out,...


  • Kota Kinabalu, Sabah, Malaysia Gaya Island Resort Full time

    About usWe are customer-centric, engaging and fun.Our work environment includes: Food provided Growth opportunitiesPreferably with 1 year or more in Customer Service or Front Office experience. Able to converse in Korean and English.Able to carry out daily task of check in and check out, assigning rooms, and concierge. You will also be rotating to the Gaya...

  • Guest Service Manager

    2 weeks ago


    Kota Tinggi, Johor, Malaysia Hard Rock Hotel Desaru Coast Full time

    ***The Guest Services Manager is responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service, and resolution of guest issues.PRIMARY RESPONSIBILITIES Lead, direct, and manage front desk operations. Maintain regular presence throughout the department....


  • Kota Kinabalu, Malaysia Gaya Island Resort Full time

    **About us** We are customer-centric, engaging and fun. Our work environment includes: - Food provided - Growth opportunities Preferably with 1 year or more in Customer Service or Front Office experience. Able to converse in Korean and English. Able to carry out daily task of check in and check out, assigning rooms, and concierge. You will also be...

  • Duty Manager

    2 months ago


    Kota Kinabalu, Malaysia Hilton Full time

    Duty Manager A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. **What will I be doing?** A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and...

  • Duty Manager

    1 week ago


    Kota Kinabalu, Malaysia Hyatt Regency Kinabalu Full time

    Summary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **DUTY MANAGER** In this role, you will be assisting the Assistant Front Office Manager in...

  • Assistant Manager

    2 weeks ago


    Kota Kinabalu, Sabah, Malaysia Hyatt Centric Kota Kinabalu Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Front Office Manager in managing the day-to-day operation of the Front Desk...

  • Duty Manager

    1 week ago


    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 24091427 **Job Category** Rooms & Guest Services Operations **Location** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...


  • Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Job Number** 23116783 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if...


  • Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Additional Information** Open to Malaysian who has min 2 years experience as Assistant Food & Beverage Manager in a hotel **Job Number** 23137857 **Job Category** Food and Beverage & Culinary **Location** Le Méridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?**...