Duty Manager
6 months ago
Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.
**What will I be doing?**
A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas, particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage, record, and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products, services, policies and emergency procedures
- Monitor Guest satisfaction reports and implement actions to improve results
- Handle, record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
**What are we looking for?**
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possesss strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Duty Manager
5 months ago
Kota Kinabalu, Malaysia Hyatt Regency Kinabalu Full timeSummary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **DUTY MANAGER** In this role, you will be assisting the Assistant Front Office Manager in...
-
Duty Manager
5 months ago
Kota Kinabalu, Malaysia Marriott International, Inc Full time**Job Number** 24091427 **Job Category** Rooms & Guest Services Operations **Location** Kota Kinabalu Marriott Hotel, Lot G-23A, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...
-
QAQC Manager
21 hours ago
Kota Kinabalu, Malaysia WASCO PIPE SABAH SDN BHD Full time1. To monitor the QA/QC Department daily operations. 2. To drive, enhance and continuously improve QA/QC department performance in line with management objectives and policies. 3. Ensure QA/QC activities are planned and executed in line with the Company’s HSE and Production requirements. 4. Inform Superior of potential problems and updates the daily...
-
Duty Manager Tune Hotel 1borneo Kota Kinabalu Sabah
5 months ago
Kota Kinabalu, Malaysia Ormond Group Sdn Bhd Full time**Medical Coverage & Benefit** - Klinik Panel (Unlimited) staff. - Hospital Panel : Staff, Pasangan dan anak 5 orang. - Rawatan klinik Gigi : RM 1000 - Free Stay dekat hotel untuk Bercuti. - Quarterly Bonus **Job Types**: Full-time, Permanent **Salary**: RM1,800.00 - RM2,300.00 per month **Benefits**: - Dental insurance - Health insurance Schedule: -...
-
Assistant Manager, Private Client
5 months ago
Kota Kinabalu, Malaysia Hexa Business Full time**Duties and responsibilities**: - Respond to all client enquiries and instructions and provide resolution to issues and requests - Handle team's non-exhaustive administrative duties including scheduling of appointments, correspondences, making travel arrangements, producing presentation materials, etc. - Assisting in KYC checks and account openings during...
-
Human Resources Manager
5 months ago
Kota Kinabalu, Malaysia Yuanming Construction Properties Sdn Bhd Full timeThe Human Resource Manager is a strategic partner responsible for overseeing all aspects of human resources within the hotel. This includes talent acquisition, employee relations, training and development, compliance, and fostering a positive and inclusive work culture. Duties & Responsibilities; **1.** **Human Resources Quality Services** - Ensure that the...
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia ECHO RESORT Full timeFull Job Description Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: - Trains,...
-
Assistant Operation Manager
5 months ago
Kota Kinabalu, Malaysia ARARAT SPORTS & SOUVENIRS SDN BHD Full timeTo assist the manager in organizing, planning, and implementing strategy within amongst all outlets. - To assist the manager in keeping up on maintenance of all outlets. - Liaison between all management authorities on upkeep and operations of all outlets - Prepare and review a solutions to keep a healthy level of stock. - Possess high level of commitment and...
-
Assistant Account Manager
6 months ago
Kota Kinabalu, Malaysia INCORPORATED CONSORTIUM SDN.BHD. Full timeSupervisory Responsibilities: Manages the accounting staff who are responsible for financial reporting, billing, collections, payroll, and budget preparation. Recruits and hires accounting and financial staff and conducts performance evaluations. Coordinates training programs for new staff and identifies training needs for current staff....
-
Finance Manager
5 months ago
Kota Kinabalu, Malaysia Citadines Waterfront Kota Kinabalu Full timePlans and directs accounting activities within the Finance department by performing the following duties, personally or through subordinate supervisors. **Responsibilities** - Assists in the development and implementation of goals, policies, priorities, and procedures relating to financial management, budget, accounting. - Supervises and participates in the...
-
Banquet Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeBanquet Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
-
Legal Manager
5 months ago
Kota Kinabalu, Malaysia The W Clay Industries Sdn Bhd Full timeResponsibilities: Responsible for the overall duties / responsibilities of the Conveyancing / legal department. To draft and vet agreements affecting the Group / contracts involving the Group, including but not limited to, memorandums of understanding, memorandums of agreement and other related legal documentation. Provide advice to Management on related...
-
Banquet Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Service Manager
5 months ago
Kota Kinabalu, Malaysia Sebangga Auto Sdn Bhd Full time**SERVICE MANAGER (AUTOMOTIVE)** - Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities. - Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company and the relevant...
-
Hygiene Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeHygiene Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...
-
Hygiene Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Contract Manager
5 months ago
Kota Kinabalu, Malaysia Megamas Jaya Sdn Bhd Full timeTo prepare, review, and update project budget and income regularly. - Tendering assignments such as sourcing for quotations, estimating project costs, BQ, and other related tasks. - Liaison with site personnel and purchasing personnel regarding materials requirement of projects and administration matters. - Liaison with the client’s representative and/or...
-
Front Office Manager
5 months ago
Kota Kinabalu, Malaysia KING PARK HOTEL Full time**Responsibilities**: - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluates the job performance if each front office employee. - Maintains working relationships and communicates with all departments. -...
-
L&d Manager
5 months ago
Kota Kinabalu, Malaysia Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Service Manager
5 months ago
Kota Kinabalu, Malaysia Baker Hughes Full time**Job Requirements** **Do you like working in collaborative teams and solving technical problems?**: **Do you enjoy being part of a successful team?**: **Join our Team**: Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating...