Service Manager

5 months ago


Kota Kinabalu, Malaysia Sebangga Auto Sdn Bhd Full time

**SERVICE MANAGER (AUTOMOTIVE)**
- Possess in-depth knowledge of all aftersales processes, including workshop operations, parts sales, warranty services, and general service activities.
- Responsible for overall management of service operations and administration in accordance with policies and procedures set out by the company and the relevant authorities.
- Analyze market potential and identify market trends to make informed business decisions.
- Prepare and manage the annual operating budget for the aftersales department and the annual aftersales budget for the company.
- Establish department objectives aligned with company KPIs.
- Ensure timely submission of all aftersales reports to the company.
- Develop strategies for expansion and process enhancements to drive service excellence and profitability.
- Be open to fulfilling additional duties as requested by management or the company.

**Requirements**:

- A minimum of a diploma in Business or equivalent certificates in automotive field.
- At least 5 years of experience as an Aftersales Manager in the automotive industry.
- A background in mechanical, technical, or engineering fields is preferable.
- Proficiency in Microsoft Office.
- Initiative, proactivity, and results-driven mind-set. Strong problem-solving and analytical skills.
- Strong relationship management and influencing abilities. Effective planning, organization, and problem-solving skills.
- Excellent analytical and decision-making skills.
- Six-day work week
- Location: Sebangga Group, Kota Kinabalu

Pay: From RM4,000.00 per month

Schedule:

- Day shift


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