Customer Service Executive
6 months ago
Company Overview:
At Mega Solution Studio SDN.BHD, our mission is to inspire and empower individuals to create memorable moments in the heart of their homes by providing innovative, high-quality kitchen appliances. We strive to be a trusted partner in every kitchen, enhancing convenience, efficiency, and style.
Job Description:
- Provide accurate information about products, services, and company policies.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.
- Act as a liaison between customers and other departments to ensure seamless communication and resolution.
- Monitor and evaluate customer service interactions for quality assurance.
Job Requirements:
- Possess an excellent command of the English language.
- Fast learner and independent.
- Speaking, reading or writing in Mandarin will be a strong added advantage.
- Strong interpersonal communication skills.
- Knowledge in Microsoft Office Suite such as Words and Excel
- Able to multitasking, prioritizing, and managing time effectively.
- Attention to detail and analytical.
- Passionate about enhancing customer experience to promote retention and loyalty.
- Proven working experience in a customer care role.
- Able to work on Sunday (Rotating shift with other staffs)
- Minimum (1 year) of experience in the related field.
- This is a full time position.
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Free parking
- Professional development
Schedule:
- Day shift
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (required)
**Language**:
- Mandarin (required)
- English (required)
Ability to Commute:
- Kota Kinabalu (required)
Ability to Relocate:
- Kota Kinabalu: Relocate before starting work (preferred)
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