Customer Service Executive

6 months ago


Kota Kinabalu, Malaysia Mega Solution Studio Sdn. Bhd. Full time

Company Overview:
At Mega Solution Studio SDN.BHD, our mission is to inspire and empower individuals to create memorable moments in the heart of their homes by providing innovative, high-quality kitchen appliances. We strive to be a trusted partner in every kitchen, enhancing convenience, efficiency, and style.

Job Description:

- Provide accurate information about products, services, and company policies.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Resolve any emerging problems that our customers might face in a timely manner and follow up closely to ensure resolution.
- Act as a liaison between customers and other departments to ensure seamless communication and resolution.
- Monitor and evaluate customer service interactions for quality assurance.

Job Requirements:

- Possess an excellent command of the English language.
- Fast learner and independent.
- Speaking, reading or writing in Mandarin will be a strong added advantage.
- Strong interpersonal communication skills.
- Knowledge in Microsoft Office Suite such as Words and Excel
- Able to multitasking, prioritizing, and managing time effectively.
- Attention to detail and analytical.
- Passionate about enhancing customer experience to promote retention and loyalty.
- Proven working experience in a customer care role.
- Able to work on Sunday (Rotating shift with other staffs)
- Minimum (1 year) of experience in the related field.
- This is a full time position.

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Professional development

Schedule:

- Day shift
- Rotational shift

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)

Ability to Commute:

- Kota Kinabalu (required)

Ability to Relocate:

- Kota Kinabalu: Relocate before starting work (preferred)



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