HR Shared Services Manager

2 weeks ago

Malaysia TDCX Full time

**#BeMore**

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

**Top Reasons to work with TDCX**
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards

**What is your mission?**
- Manage day to day HR Employee Administration operations for various countries.
- Collaborate with HRIS team and Group HR Project team in Success Factors system improvement.
- Deal with employee requests regarding HR issues, rules, and regulations in an efficient manner.
- Provide administrative support in Employee Relations matters, HR operational matters, and appraisal process.
- Support onboarding and offboarding process and assist in opening and maintaining employee personal files.
- Drive efficiency in the team and monitor HR ticketing.
- Continue to improve the current process and provide excellent customer service to our employees
- Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

**Who are we looking for?**
- Preferable with 5- 7 years of working experience in the related field is ideal for this position.
- Has operational experience in a shared services environment and general HR administration.
- Experienced user and posses strong knowledge in HRIS system, preferably Success Factors.
- Possesses skills in re-engineering and process improvement.
- Proficient in MS Office and HRM system.
- Excellent verbal and written communication skills in English and the language of supporting market

**Who is TDCX?**

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

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