Technical Support Executive

3 weeks ago

Kapar, Malaysia C.N. Chemicals Sdn Bhd Full time

**Job Summary**:

- Provide professional technical support to sales partners and supporting departments.
- Inspects products, conducts tests, and collects data.
- Work closely and support regulatory department.

**Key Responsibilities**:

- **1. Technical Administrating**_
- To provide and perform set of procedures and guidelines which are in line with company’s policies and objectives in related to integrated management system.
- To participate in regular meeting related to the tasked projects and technical issue resolution within the assigned time-line.
- To maintain and update the material master database in relate to technical documentation and product information, not limited to TDS, SDS, COA and HSE documentation and ensure its accurate & correctness.
- To ensure the daily incoming COA are correct and communicate with supplier if non-compliance occurred.
- To participate and work closely within department and cross functional departments in process improvement and identification of best practices recommendation and implementation thereof and ensure the participation within the budget assigned.
- **2. Technical Support
- Trouble shooting and problem solving**_
- To proficiently perform product troubleshooting and resolving technical problems related to product quality.
- To investigate and prepare an investigation report including of the root cause analysis, Corrective Action and Preventive Action (CAPA) in related to product quality/ technical issue.
- To monitor and evaluate/ review effectiveness of the assigned CAPA.
- **3. Technical Support - New Product/ Principal Product Development**_
- To work closely with sales partners to identify and recommend business opportunities in respect of new product and new customer.
- To attend trade show, exhibition and to assist in organizing a trade show if necessary.
- To participate in specific product development projects and with testing, evaluation and research information to recommend and promote the viability of new/ alternative products.
- To follow up closely together with co-team and relevant sales partners with potential customers on project status & sample testing and provide technical advice as required.
- To track, record and recommend the commercial viability of new/ alternative products launched.
- **4. Health & Safety**_
- Ensure that safe working practices are used and appropriate Health and Safety legislation adopted.
- Exercise responsibility for carrying out and adhering to the Health and Safety Policy and procedure.
- Report any non-compliance of safe working practices to the appropriate personnel (superior / Health or Safety officer).

**Qualifications**:

- At least a **Bachelor's Degree** in Chemistry, Chemistry Engineering or its equivalent.
- **Minimum of 3 years** of working experience in Chemicals Technical and related field.
- Intermediate level / **knowledge of SAP or other ERP system.**:

- Ability to **communicate in English and Mandarin.**:

- **Willing to travel** extensively as and when required.
- **Strong chemical technical knowledge.**:

- Well-informed **market and industries technology.**:

- Basic **knowledge of ISO procedure**, work instructions and guidelines.

**Job Types**: Full-time, Permanent

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Kapar: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- working: 2 years (preferred)

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