Customer Success Executive
3 weeks ago
About The Job
You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.
**What you will do**:
- Respond to product inquiries and issues in a timely manner
- Identify and escalate second line support issues to the right channels (such as bugs, refunds)
- Endorse cases to the Sales Team for cases involving pricing and payment
- Proactively upsell Jibble features to our products and offer/schedule demos with customers
- Working with the Product team to ensure feature requests are captured and prioritized.
**; Requirements: - Who are we looking for**:
- You have at least 1-3 years of experiences in Customer Service
- Able to work on a shift basis as you might be required to work based on European and Middle-East time zones
- You are either a native English speaker, or you possess exceptional written and spoken communication skills
- You are super confident on the phone and in writing
- You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
- You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
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