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Customer Support Executive
3 weeks ago
**Position : Customer Support Executive**
**Working Hours**: Monday - Sunday / 24/7 Rotational Shift
(2 day off rotational - based on duty roster)
**Intake**: Early September 2023 (Immediate Hiring)
**Location**: Masjid Jamek
**Basic Salary**: RM2,500 + RM300 (Allowance)
- Attracts potential customers by answering product and service questions; suggesting information about other banking products and services
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
**Requirement**:
- Fresh graduate are welcome to apply.
- Training will be provided
- Required Language(s) : Bahasa Malaysia, English (Fluent)
- Required atleast 3 years related experience in call center or banking industry
- Willing to work in contract duration (6 months contract / renew based on performance).
- Malaysian Citizen only
- Able to commit working in shift (24/7 rotational shift)
- Shift Rotation / Rotational Offday / Not Fixed (8hours working):
- 7am - 4pm
- 9am-6pm
- 1pm-10pm
- 10pm-7am
- Good communication skill and computer literacy especially Microsoft office
- Experience in banking call center is added advantage
- Preferable someone currently not working and able to commit immediately.
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM2,500.00 - RM2,800.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Available to start immediate ?
**Education**:
- Bachelor's (preferred)
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