Reconciliation Specialist, Commodity Insights
2 weeks ago
**About the Role**:
**Grade Level (for internal use)**: 08
**The Role**: Reconciliation Specialist, Commodity Insights Fulfillment
**The Location**: 38 JALAN SULTAN AHMAD SHAH, Penang, Malaysia
**What’s in it for you**: As a Fulfillment Reconciliation Specialist, your role involves ensuring accuracy and consistency in the data reconciliation process for both manually fulfilled platforms over Commodity Insight’s channel partners and internal subscription system.
**Responsibilities**:
Conduct regular reconciliations for manually fulfilled platforms and channel partners, ensuring that entitlement data related to companies, users, and products align accurately with Salesforce billing system
Communicate effectively with cross-functional teams and channel partners to gather necessary information and address reconciliation-related queries.
Monitor and reconcile entitlement data within the Salesforce billing system to ensure that all CSM/CSM+ conversions, renewals, rebills and cancellations are accurately fulfilled.
Investigate and resolve any discrepancies or issues identified during the reconciliation process by work ing closely with internal teams to rectify data errors in a timely manner.
Work with the Research Ops team to complete CSM/CSM+ channel reconciliation requests to reconcile channel partner entitlements for Salespersons CSM Account Plan
Adhere to SOX audit requirements and standards throughout the reconciliation process.
Maintain documentation and records to demonstrate compliance with SOX regulations
Collaborate with relevant teams, such as Fulfillment and Contract Support, to address root causes and implement preventive measures.
Continuously assess and improve reconciliation processes to enhance efficiency and accuracy.
Implement best practices and automation where possible to streamline workflows and reduce the risk of errors.
Maintain accurate and up-to-date documentation of reconciliation processes
Provide training and guidance to relevant teams to enhance awareness of reconciliation processes and ensure compliance with established procedures.
Perform validation testing on Sandbox platforms as necessary to validate system changes and updates before implementation in the live environment.
Maintain flexibility to complete other assignments as required and/or assigned to contribute to the overall efficiency and effectiveness of the fulfillment reconciliation process.
**What We’re Looking For**:
Bachelor’s Degree or equivalent education and experience
2-3 years of related work experience or related degree
Strong analytical, critical thinking, and research skills
Effective organizational, time management and decision making skills
Experience in fast paced environment with Sales Organization is a plus
Advanced Microsoft Excel skill level (filters, pivot tables, VLOOKUP, concatenate, etc. )
Excellent English communication skills required (oral and in written)
Work overtime as needed during the financial month - end close
Flexible schedule to meet important deadlines.
Occasional travel may be required
Occasional work on Manila Holidays may be required
Must be amenable to be flexible with EMEA ( 5pm - 2am ) and AMER ( 10pm-7am ) work shift
S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.
S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and gettin
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