Assistant Manager

6 days ago

Kuala Lumpur, Malaysia HSBC Full time

-Job description

**Why join us?***
- Issuer Services serve GBM and CMB clients issuing Loans and Bonds into the Capital Markets on a wholesale basis.
- Loan Agency and Administration of floating rate loan product (for ISV, GB and CMB lending businesses):

- Facility Agent services syndicated loan agreements for the borrower on behalf of all lenders, including position management, notifications, asset servicing, cash and letters of credit for principal, interest and fees.
- Loan Admin of HSBC bilateral (Customer/RM instruction) and participation loans (syndicated as lender, Agents/RM instruction) for servicing, cash and letters of credit for principal, interest and fees.
- Corporate Trust provides services to bond Issuers and market exchanges that enable the effective running of the market platforms; Euroclear, Clearstream (ICSDs); and DTC.
- Common Depository is appointed by the ICSDs to service physical securities.
- Agent services are provided to Issuers to ensure that new issues and programmes are managed into the exchanges for cash, securities and corporate actions (Issuing, Paying, Transfer, Account, Registrar).
- Escrow services are provided to ensure the smooth running and risk mitigation of new issues by managing cash, securities and collateral as an independent third party.
- If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us

**Opportunity**
- To authorize the processing and administration of Loan borrowings where HSBC provides Agency and Administration service for syndicated & bilateral loan deals.
- To authorize/validate/monitor the full range of administrative duties of servicing a deal, as well as gaining exposure to a variety of syndicated facility types. This will include the creation of a loan facility in Loan IQ, payments and funding, the administration of the loan on maturity, any amendments thereof and the closure of loans on termination date.
- In addition, the jobholder is responsible to oversee the completion of all mandatory checks in line with Global Standards.
- Responsible for compiling, generate and present all related MI reports to SMT.

**Impact on the Business**
- Individual managers are responsible for managing operational risk, including its identification, assessment, mitigation and controls, loss identification and reporting in accordance with the Operational Risk Management Framework"

All Staffs are required:
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within Malaysia and in relation to the countries migrating work with the assigned GSC.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

**Customers and/or Stakeholders**
- Problem situations are proactively identified, resolved and escalated to give maximum customer satisfaction. Appropriate measures are taken to improve quality and prevent recurrence.
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer.
- Customers are kept fully informed of progress.
- Updates and procedural changes obtained and cascaded / recorded.
- Enhance systems and business knowledge relating to customers / processes and cascade to teams.

**Leadership and Teamwork**
- Motivate and develop teams and subordinate to meet business objectives.
- Create robust team environment where skills and knowledge openly shared to achieve team and business goals.
- Teams are regularly briefed and trained on any developments.
- Knowledge and experience are shared with teams, providing assistance on referred / technical issues.
- Advice and guidance is given in a constructive manner and positively.
- Be aware of issues within teams and resolve or escalate in appropriate and timely manner.
- Identify strength / weakness of teams in order to develop them.
- Share knowledge, best practice and experience with colleagues at all levels to ensure they achieve their goals and business objectives.

**Operational Effectiveness and Control**
- Effectively manage implementation of reporting tools and guidelines for all processes, identifying and escalating issues for resolution as appropriate.
- Create and design reporting templates and tools for Operations Team.
- Provide guidance and coaching on utilisation of the reporting tools and template.
- Work is organised and completed within agreed timescales, in accordance with procedu

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