Assistant, Social Media Customer Service
3 days ago
To manage company’s social media channels, including Facebook, LinkedIn, Twitter, and all related platforms.
- To attend and respond all messages, comments and queries from agents and customers via online and offline purchasing platform.
- To attend all inquiries including the products, the problems, and to provide the delivery options (example COD, postage etc).
- To assist in provide the after sales service.
- To create, maintain, update records and database.
- To manage the customer's order in the system (example vsuite system).
- Create social media posting including “Live” in HQ pages, “Personal” FB pages, and any other platform based on the schedule.
- Creates dynamic written, graphic, and video content.
- Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation.
- Proposes new ideas and concepts for social media content.
- Analyses audience information and demographics, and success of existing social media projects.
- Works as part of a team, with marketing and social media team members to coordinate ad campaigns with social media strategy.
- Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analysing, managing, and altering schedules where necessary to optimize visits.
- Prepare reports on campaigns based on analytics.
- Use analytics tools to gauge the success of campaigns.
- Research industry innovations and tools.
- Update posts to include relevant keywords for search engine optimization.
- Any other tasks or ad-hoc tasks assign by the Management.
**Qualification**:
**Experience**:
- At least 1 year experience.
**Skills**:
- Good written and verbal communication in Bahasa Melayu and English.
- Excellent knowledge of social media platforms such as Facebook, Instagram, Twitter and etc.
- Emotional Intelligent skills.
- Presentation skills.
- Analytical skills and detail oriented
- Teamwork, Networking, Strong Customer-Service Skills.
- Self-Motivation and Strong Communication Skills.
- Idea Presentation, Proofreading, Enthusiasm.
- Excellent time management skills.
- Technology Skills.
- Campaign Execution Content Writing and Graphic Design is an added advantage.
- Able to multi-task, demonstrate teamwork, have a sense of urgency and a positive attitude.
- Ability to meet deadlines.
- Motivated, takes initiative, pro-active and able to work under pressure.
**Salary**: RM1,500.00 - RM2,400.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Bandar Saujana Putra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
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