Customer Careline Specialist
2 weeks ago
CUSTOMER CARELINE SPECIALIST
Maximum entry salary: RM2200 (based on experience and qualifications)
Welfare allowance: EPF, SOCSO, annual leave, Medical leave, overtime.
Job requirements:
1. Education - SPM/STPM,UEC, A-Level (Diploma/Degree is preferred)
2. Language - English, Malay (reading, writing, listening, speaking)
3. Experience - relevant customer services or frontdesk experience is preferred (accepted inexperienced)
5. Transportation - own transpotation for commuting.
Position advantages:
Scope of work:
1. Mainly managing, operating, monitoring, maintaining, and revise various internal affairs platforms.
3. Effectively respond to inquiries from customers on various platforms and give correct guidance.
4. Find out customer needs and troubleshooting, assist customers to made decision on right product.
5. hand over the tasks properly to the corresponding departments, and complete the tasks correctly.
6. Efficiently resolve customer complaints, give corresponding compensation or coordinate mitigation.
7. Execute and organize necessary paperwork, including customer list, classification and backup to network disk.
8. Assist other departments Occasionally on handle necessary affairs, co-operating for smooth process.
9. appointment schedule arrangement, analyze and explain our company's products and services to every guests.
On-the-job learning:
transaction skills, price psychology, pricing system, customer service, printing knowledge, production process, System division, communication skills, information management, time management, online communication, After-sales service, document management, interpersonal relationship, jobs distribution, resource integration, logistics management.
**Job Types**: Full-time, Permanent, Fresh graduate
**Salary**: Up to RM2,200.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Opportunities for promotion
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Fixed shift
- Flexible hours
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Melaka City: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- Bahasa (preferred)
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