Service Excellence Manager

6 months ago

Kuala Lumpur, Malaysia Danone Full time

About the job
Lead and support continuous improvement process and IT enabler tools deployment for DBS MD service line and R2R service Line.

**MAIN RESPONSIBILITIES**:

- PROJECT MANAGEMENT:_ -Collect yearly project requirement and project prioritization with specify service line;-Coordinate the project objective and business case validation with service line key users before project kick off-Co-lead project implement with service line and key users according to project objective and project timeline
- Post mortem analysis and productivity tracking of project delivery-Collect system operation issue and work with technical team for resolution or build into system enhancement plan;
- Capex rolling forecast and control
- CONTINOUS IMPROVEMENT:_ -Promote continuous improvement mindset and drive initiatives for efficiency/compliance and benchmark internally/externally.Collect and introduce new technology of simply and standardize processes aligning with global roadmap for specify service line-Monitor the project delivery comparing with target SLA/RSLA/KPI of the service line-Facilitate Lean Six Sigma training and drive continuous improvement initiatives within DBS community via Yellow Belt program.Monitoring and tracking delivery of value add projects and efficiency projects.

About you -Open minded and transformational mindset-Forward looking & critical thinking-Desiring for personal growth and getting out of comfort zone-Excellent project management and change management skill-Effective communication and influence skill-Bachelor degree, majoring in Mathematics, Computer Science, Finance, Business, Engineering or IT-At least
**5 years project management experience in large enterprise/multi-national companies**-End to end process design experience.Project experience with Data, BI or reporting function-Preferably with Lean six sigma certificate (Green Belt above)-Preferably with PMP certification-Good command in both speaking and written English About us
Danone is a world-leading food company built on three business lines Fresh Dairy Products, Specialized Nutrition and Beverages. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices.

Danone Service Delivery Center
- Kuala Lumpur (SDC-KL), is a center that supports Greater China, North Asia and Oceania with a mission To provide standardized, end-to-end, transactional activities and professional services by leveraging technology enabler, processes and data. We aim to be the best in the class of services by enhancing the experience of DANONERs, Customers, and Suppliers.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, color, religion, sex, sexual orientation, gender identity, national origin or disability status.

Willing to start the journey with us?

Or

You may contact us at:
Poh Yean, LAU
HR Business Partner - Danone Service Delivery Centre - Kuala Lumpur

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