Service Excellence Manager

2 days ago

Kuala Lumpur, Malaysia Danone Full time

About the job
**Danone Specialized Nutrition India and South East Asia is seeking for Service Excellence Manager, based in Kuala Lumpur, Malaysia.** With our global presence, brands and business and our mission of bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance.

To succeed in this journey, we're looking for the right talent and personalities eager to bring their energy and ideas to a meaningful project. Take this opportunity to GROW together and experience a culture that empowers you to express your ideas and share what you're passionate about - Analyzing and improving the outcomes of finance operational processes to increase efficiency, drive value creation and increase business satisfaction
- Being an advocate of Continuous Improvement (CI): Inculcate, influence the right mindset and culture within the CBS Finance Community.
- Coordinate Interdependencis between respective Service Lines Team to promote synergy and avoid redundancy
- Drive the Actuals and Rolling Forecast related processes in the Zone: planning, preparing the templates, coordinating the process with Global and Local Finance teams, consolidating, challenging & explaining the figures (gaps analysis, bridge, etc.).
- Ensure the animation of BS Finance related KPIs within the Zone: consolidating the KPIs, challenging & building upon the evolutions, conduct or facilitate root cause analysis to improve BS Finance performance and metrics.
- Facilitate training / workshops on LEAN Six Sigma methodologies to drive cultural change within CBS population.
- Drive Continous Improvement project roll-out within the region and create the related process documentation.
- Responsible in transformation, PMO and change management activities in Danone business service organization among ISEA zone. About you - Business/Finance degree or equivalent with minimum 5 years work experience.
- Strong analytical skills.
- System oriented (SAP, THEMIS, Excel, Power BI, etc.).
- The ability to utilize LEAN Six Sigma methodologies or equivalent framework will be of great advantage.
- Strong communication and stakeholder's management; ability to influence and drive changes among operational and business stakeholders.
- Lead the monitoring of CI Projects Interdependency within ISEA.
- Proven track records in external / in-house consulting environment in driving continuous improvements projects (or equivalent e.g., major transformation projects).
- Corporate finance and business fundamentals.
- Curiosity, empathy, and open-mindedness.
- Ability to drive end-to-end projects and to proactively propose solutions.
- Knowledge of project management, with resource allocation. About us Danone is a world leading food company built on three business lines; Specialized Nutrition, Waters and Fresh Dairy Products. Danone’s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power people have to impact the world through their daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies

Danone is committed to create and live an inclusive & diverse environment, which will drive our growth as a business, as teams, as members of communities & as individuals. Valuing diversity is recognizing and respecting human differences and similarities. Our aim is to ensure that all employees and applicants are given equal opportunity and that our organization is representative of our consumers and society

We commit to foster an inclusive working environment where we celebrate all types of diversity, both visible and invisible, which includes age, race, gender, nationality, disability, background, education, religion, beliefs, thinking style, perspectives and sexual orientation

We believe that our differences will make the difference

**What's next**
Willing to start your meaningful journey? Hit the APPLY button or you can contact us:
Pimparin Limpachote (Pim)

SEA Talent Acquisition Manager, DANONE SEA - HR Central Pool

LI-ML

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