![Samsung Electronics](https://media.trabajo.org/img/noimg.jpg)
Ssc HR Service Excellence
6 days ago
Position Summary
1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).
Role and Responsibilities
This role is responsible for SSC HR-wide service excellence, working on key SSC HR initiatives that drive process standardization, operation excellence, and stakeholders’ engagement for the SEAO region. The role will require the job incumbent to use data and metrics to measure SSC performance and take proactive actions to ensure the team meets the predefined SLA/ KPIs.
Reporting to the Rewards & Service Excellence Lead, your responsibilities included but were not limited to:
- Project and Continuous Improvement_
- Work closely with SSC HR part leaders to drive projects and Continuous Improvement initiatives. This may include key initiatives that involve collaboration and coordination across different pillars (e.g. Improve the integration of the core HRIS system with time attendance and payroll system)
- To develop regional reporting dashboards/ HR KPIs dashboards
- SSC HR KPI Reporting & Service Quality Management_
- Prepare monthly KPI & SLA reporting for SSC HR
- Closely monitor the KPI progress and highlight the performance gaps (include reasons for such gaps) to the Head of SSCHR
- Periodic audit on key SLAs i.e. Payroll and Employee Data Accuracy
- Ensures internal control measures are embedded in the functional specification and technology designs of the SSC system/ tools/ process for smooth delivery of services to subsidiaries
- Responsible to manage the Bi-Annual Satisfaction survey and work with the part leads to identify the action plan required for improvement
- Assist in overseeing key HR tasks including security checkups or other governance matters
- In-house HR Portal and SSC Ticketing System Support_
- Upkeep in-house HR Portal documentation of Job Aids, SOP, and policies
- Point of contact for HR Service Request case management system support
- Work collaboratively with HQ and other SSC HR regionally on portal design/ enhancement, if needed
LI-SME #LI-MidSenior
Skills and Qualifications
- Possess a degree in any field
- 3-5 years of relevant working experience in a Shared Service Centre (SSC) environment
- Possess strong Excel skills (preferably with a skillset in macro). Experience in using Power BI is preferred
- Good analytical and logical thinking. Able to analyze the problem and prepare business cases
- Good communication skills, able to work with different levels of stakeholders
-
Ssc HR Service Excellence
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Full timePosition SummaryIntegrate different work processes operated by each business unit to contribute to standard HR operation.Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).Role and ResponsibilitiesThis role is responsible for SSC HR-wide service excellence, working on key SSC HR initiatives...
-
Ssc HR Service Excellence
3 weeks ago
Kuala Lumpur, Malaysia Samsung Electronics Full timePosition Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities The Role is responsible in driving operation improvement, which leads to...
-
Ssc HR Service Excellence
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Samsung Electronics Full timePosition SummaryIntegrate different work processes operated by each business unit to contribute to standard HR operation.Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).Role and ResponsibilitiesThe Role is responsible in driving operation improvement, which leads to efficient, and...
-
Ssc Service Manager
3 months ago
Kuala Lumpur, Malaysia Sinergia Talents Sdn Bhd Full time**JOB SUMMARY** This role is critical to the success of the SSC organisation and will report directly into the SSC Managing Partner. The individual will be an integral part of the local senior management team. The role manages and tracks the service levels provided by the SSC Functional Leads to the Operating Companies it serves, including service...
-
Ssc Service Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Sinergia Talents Sdn Bhd Full timeJOB SUMMARYThis role is critical to the success of the SSC organisation and will report directly into the SSC Managing Partner. The individual will be an integral part of the local senior management team. The role manages and tracks the service levels provided by the SSC Functional Leads to the Operating Companies it serves, including service interactions,...
-
HR Services Manager
6 days ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Process Excellence, Manager
3 weeks ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...
-
Team Leader Finance SSC
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Schaeffler Technologies AG & Co. KG Full timeSelect how often (in days) to receive an alert: Create Alert Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and...
-
HR Services Manager
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...
-
HR Analyst
4 weeks ago
Kuala Lumpur, Malaysia ManpowerGroup Full time**JD - HR Analyst** - Working arrangement will be flexible (60/40) - first 2 months required to be in office for training 12 Months Contract Position **Key accountabilities** - Understand the relevant procedures and processes for the relevant Businesses, as well as the internal processes. - Provide support to employee and organisation as and when required...
-
Talent Services Manager, Apac
2 weeks ago
Kuala Lumpur, Malaysia Ingredion Full timeLocation : KL Eco City, Bangsar Reports to : Senior Manager, HR Shared Services Direct Reports : 12 (2 on site, 10 remote) Workplace Type : Hybrid The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office...
-
HR Generalist Team Leader
4 weeks ago
Kuala Lumpur, Malaysia Ambition Full time**Job details**: Posted 20 February 2024 SalaryRM6000 - RM8000 per month LocationKuala Lumpur Job type Permanent DisciplineHuman Resources Reference271224_1708425464 - **Flexible Working Environment**: - ** Attractive Remuneration Package**: - ** Fast Career Progression** A leading service provider multinational corporation. With a 1 billion USD...
-
HR Services
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeDo you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?Do you want an open, supportive, and caring working environment?Do you view your development needs seriously as we do?If YES, then take your career to the #NextLevel with BASF Objectives of the Position Provide quality supervision and...
-
HR Services
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...
-
Process Excellence
4 weeks ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
HR Services, Core
3 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity,...
-
HR Shared Service Project Manager
3 weeks ago
Kuala Lumpur, Malaysia AGOS ASIA SDN BHD Full timeJoin our Dream Team to: - Work with and be mentored by a group of consultants with deep practitioner experience as Head of Global Shared Services - Recommend process improvements and design robust to-be processes based on your understanding of HR Best Practices - Project manage Shared Service Center (SSC) transition implementation for our multi-national...
-
Accountant (SSC / Banking)
1 month ago
Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full timeabout the companyRandstad is proud to announce our collaboration with a leading Global Retailer in the FSSC transformation program. We are currently looking for an Accountant, who will report to the Head of SSC to support Malaysia office in the day-to-day operation of the assigned subsidiaries and regions.about the jobOverseeing comprehensive financial...
-
Process Excellence
4 weeks ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Financial Analyst
4 weeks ago
Kuala Lumpur, Malaysia AGOS ASIA SDN BHD Full timeFinancial Analyst - Shared Services Centre (SSC) APAC (M/F/d) (LOCAL ONLY)(PERMANENT) Location : Bukit Jalil, KL (HYBRID) Domain : Manufacturing HP : +6017 3800 845 (ELLE) As Financial Analyst, you will be part of the Corporate Controlling team and responsible for the following key aspects with a global scope: - Management Reporting - Performance...