Ssc HR Service Excellence
6 months ago
Position Summary
1. Integrate different work processes operated by each business unit to contribute to standard HR operation.
2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D).
Role and Responsibilities
This role is responsible for SSC HR-wide service excellence, working on key SSC HR initiatives that drive process standardization, operation excellence, and stakeholders’ engagement for the SEAO region. The role will require the job incumbent to use data and metrics to measure SSC performance and take proactive actions to ensure the team meets the predefined SLA/ KPIs.
Reporting to the Rewards & Service Excellence Lead, your responsibilities included but were not limited to:
- Project and Continuous Improvement_
- Work closely with SSC HR part leaders to drive projects and Continuous Improvement initiatives. This may include key initiatives that involve collaboration and coordination across different pillars (e.g. Improve the integration of the core HRIS system with time attendance and payroll system)
- To develop regional reporting dashboards/ HR KPIs dashboards
- SSC HR KPI Reporting & Service Quality Management_
- Prepare monthly KPI & SLA reporting for SSC HR
- Closely monitor the KPI progress and highlight the performance gaps (include reasons for such gaps) to the Head of SSCHR
- Periodic audit on key SLAs i.e. Payroll and Employee Data Accuracy
- Ensures internal control measures are embedded in the functional specification and technology designs of the SSC system/ tools/ process for smooth delivery of services to subsidiaries
- Responsible to manage the Bi-Annual Satisfaction survey and work with the part leads to identify the action plan required for improvement
- Assist in overseeing key HR tasks including security checkups or other governance matters
- In-house HR Portal and SSC Ticketing System Support_
- Upkeep in-house HR Portal documentation of Job Aids, SOP, and policies
- Point of contact for HR Service Request case management system support
- Work collaboratively with HQ and other SSC HR regionally on portal design/ enhancement, if needed
LI-SME #LI-MidSenior
Skills and Qualifications
- Possess a degree in any field
- 3-5 years of relevant working experience in a Shared Service Centre (SSC) environment
- Possess strong Excel skills (preferably with a skillset in macro). Experience in using Power BI is preferred
- Good analytical and logical thinking. Able to analyze the problem and prepare business cases
- Good communication skills, able to work with different levels of stakeholders
-
Ssc HR Service Excellence
7 months ago
Kuala Lumpur, Malaysia Samsung Electronics Full timePosition Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities The Role is responsible in driving operation improvement, which leads to...
-
Ssc Service Manager
8 months ago
Kuala Lumpur, Malaysia Sinergia Talents Sdn Bhd Full time**JOB SUMMARY** This role is critical to the success of the SSC organisation and will report directly into the SSC Managing Partner. The individual will be an integral part of the local senior management team. The role manages and tracks the service levels provided by the SSC Functional Leads to the Operating Companies it serves, including service...
-
Ssc Payroll Manager
3 months ago
Kuala Lumpur, Malaysia Samsung Electronics Full timePosition Summary Manage 9 team members in delivering payroll services for the subsidiaries and is expected to meet their HR’s expectations and Service Level Agreement. Role and Responsibilities - To lead and direct the time & attendance and payroll service. - To manage the payroll team to ensure the shared service delivers payroll services that meet...
-
Process Excellence, Manager
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...
-
Talent Services Manager, Apac
6 months ago
Kuala Lumpur, Malaysia Ingredion Full timeLocation : KL Eco City, Bangsar Reports to : Senior Manager, HR Shared Services Direct Reports : 12 (2 on site, 10 remote) Workplace Type : Hybrid The Talent Services Manager is responsible for talent services and solutions delivery to APAC (and EMEA) locations and will lead a HR Specialists that support multiple manufacturing / corporate office...
-
Financial Analyst
7 months ago
Kuala Lumpur, Malaysia AGOS ASIA SDN BHD Full timeFinancial Analyst - Shared Services Centre (SSC) APAC (M/F/d) (LOCAL ONLY)(PERMANENT) Location : Bukit Jalil, KL (HYBRID) Domain : Manufacturing HP : +6017 3800 845 (ELLE) As Financial Analyst, you will be part of the Corporate Controlling team and responsible for the following key aspects with a global scope: - Management Reporting - Performance...
-
Process Excellence
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Professional, Ssc Closing Accoutant
6 months ago
Kuala Lumpur, Malaysia Samsung Electronics Full timePosition Summary 1. Complies with rule & process to maximize financial health. 2. Secure a stable financial condition through cross checking and inspection. Role and Responsibilities Responsible to support selected processes and countries serviced by the shared service center, which includes the follow activities - General accounting month end closing,...
-
HR Services
6 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Process Excellence
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Ssc Payroll Specialist
7 months ago
Kuala Lumpur, Malaysia Samsung Electronics Full timePosition Summary 1. Integrate different work processes operated by each business unit to contribute to standard HR operation. 2. Improve operation efficiency by providing and supporting HR services(recruitment, payroll, time & attendance, DM, L&D). Role and Responsibilities As a Payroll Specialist, you will play a crucial role in ensuring accurate and...
-
HR Services Lead
6 months ago
Kuala Lumpur, Malaysia Genashtim Full time**HR Services Lead** **Job Overview** You will lead the HR Services team, which performs the HR operational activities throughout the employee lifecycle for employees across multiple locations. You will also identify process gaps & ensure documentation. You will report to the HR Director and work closely with your HR team members to provide customer...
-
HR Services, Talent
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...
-
HR M&a
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **Objectives of the...
-
HR Business Partner
6 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time**_Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region? _** **_Do you want an open, supportive, and caring working environment?_** **_ Do you view your development needs seriously as we do?_** **_ If YES, then take your career to the #NextLevel with BASF !_** **_ Digital Hub Kuala Lumpur...
-
HR Services, Core
6 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
HR Services, Talent
7 months ago
Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full timeWe are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age,...
-
Shared Service Centre Advisory
7 months ago
Kuala Lumpur, Malaysia JPMorgan Chase & Co Full time**JOB DESCRIPTION** As a Vice President in the Shared Service Centre (SSC) Advisory team, you will work with the SSC ecosystem across Asia Pacific with a focus on ASEAN. You will be sharing best practices with clients, conducting process deep dives, facilitating white boarding sessions, building new client engagement frameworks and creating thought...
-
HR Business Partner
7 months ago
Kuala Lumpur, Malaysia Recruit Express Service Sdn bhd Full time**Primary Responsibilities**: - Acquire business intelligence (by developing knowledge and understanding of business area and its strategies people priorities, issues and challenges) to inform and contribute to the development and alignment of the HR service delivery to the business. - Execute the HR strategy and plan; to actively drive the people agenda...
-
Service Excellence Manager
6 months ago
Kuala Lumpur, Malaysia Danone Full timeAbout the job Lead and support continuous improvement process and IT enabler tools deployment for DBS MD service line and R2R service Line. **MAIN RESPONSIBILITIES**: - PROJECT MANAGEMENT:_ -Collect yearly project requirement and project prioritization with specify service line;-Coordinate the project objective and business case validation with service...