Mandarin Speaker Representative
7 months ago
Represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.
- Monitors feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.
- Provides education, product and service information while ensuring a satisfactory resolution.
- Manages product returns, identifies quality signals and processes reimbursement claims.
- Facilitates the importance of quality and compliance awareness for internal colleagues.
**Requirement**
- Healthcare Degree or professional license is required. A BS or BA degree is preferred.
- Proficient in **Mandarin and English** languages, both written and spoken.
- Call Centre or medical device experience is highly preferred.
**Job Types**: Full-time, Permanent
Pay: Up to RM8,000.00 per month
**Benefits**:
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Performance bonus
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