Customer Service Representative
6 months ago
**Customer Service Representative**
**Key Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Essential Skills, Knowledge, and Experience**:
- Bachelor’s Degree or at least a Diploma or equivalent in any discipline.
- Must have C1-level English Language Proficiency (reading, writing, speaking, and aural comprehension)
- Mandarin Speaker
**Job Types**: Full-time, Permanent
Pay: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Rotational shift
Supplemental pay types:
- Commission pay
- Yearly bonus
Ability to Relocate:
- Kuala Lumpur: Relocate before starting work (required)
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