Customer Service Specialist Phone
2 weeks ago
Job description
**Customer Service Specialist [Phone / Livechat / WhatsApp / Social Media]**
Job Overview:
Job description
Upstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded “TOP B2B company in Asia” straight 2021,2020 and 2019.
We are expanding our Customer Service team and hiring Immediately.
We are currently looking to customer service agents for our International project based in our KL branch. This is a fantastic opportunity to be part of a start-up project, and influence the best-practices of the team. If you are fluent in English and Malay, we would love to hear from you
**Responsibilities**:
- Handle customers enquiries (inbound and outbound) and/or complaints within stipulated timeframe through various channels
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Ensure customer satisfaction and provide professional customer support.
- Responsible for being part of the overall customer experience and journey
- Maintain quality in work ethics and processes
- Be involved with all other tasks as assigned by supervisor
Profile
- Minimum 1 to 3 years of relevant working experience in customer service environment.
- Bilingual - Fluency in English is a must
Abilities
- Customer Service Orientated
- Must be comfortable with high volume of transactions.
- Proven track record for improving process efficiencies and solving problems
- Excellent communication skills in both written and verbal
- Excellent internal personal skills to connect with customer
- Excellent analytical, problem-solving skills and multi-tasking ability
- Able to cope with work pressure.
- Ability to stay calm when customers are stressed or upset.
- Ability to connect with people from all levels of society
- Minimum qualification in Diploma Business Admin/equivalent
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,000.00 - RM3,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Attendance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- English (preferred)
-
Customer Service Specialist Phone
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Upstream BPO Sdn Bhd Full timeJob descriptionCustomer Service Specialist [Phone / Livechat / WhatsApp / Social Media]Job Overview:Job descriptionUpstream BPO Sdn. Bhd. is one of the pioneers in Business Process Outsourcing, in Malaysia specialize in Inside sales, Tele sales and B2B Lead generation. Upstream BPO was awarded "TOP B2B company in Asia" straight 2021,2020 and 2019.We are...
-
Customer Service Specialist
2 weeks ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Phone Technician
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Phone Gadget Sdn Bhd Full timeTitle : Customer ServiceLocation : Lowyat KLWorking days : retails hours (6days, 10am-8pm)Nature of Business : Established mobile gadget stores Diagnose, troubleshoot, and repair mobile devices. Replace components like screens and batteries. Perform software updates and installations. Communicate effectively to explain technical issues and solutions to...
-
Customer Service Specialist
2 weeks ago
Kuala Lumpur, Malaysia Agensi Pekerjaan VR Excellent (M) Sdn Bhd Full time**Customer Service Specialist - Kuala Lumpur** **Job role**: **Requirements**: - Previous experience in sales and/or customer service - Excellent face to face and phone communication skills with customers - Fluent in Chinese - Ability to build and nurture relationships with customers, clients and agents - The ability to manage a diverse range of tasks - A...
-
Customer Success Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Customer Service Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX (MY) Sdn. Bhd Full timeProvide friendly and efficient service to the travel community of our client. Be a first point of contact to handle and resolve customer complaints. Respond professionally to inbound phone calls, including urgent situations. Identify and escalate issues appropriately. Research information and troubleshoot problems using available resources. Arbitrate in...
-
Phone Technician
4 weeks ago
Kuala Lumpur, Malaysia Phone Gadget Sdn Bhd Full time**Title : Customer Service** Location : Lowyat KL Working days : retails hours (6days, 10am-8pm) Nature of Business : Established mobile gadget stores - Diagnose, troubleshoot, and repair mobile devices. - Replace components like screens and batteries. - Perform software updates and installations. - Communicate effectively to explain technical issues and...
-
Customer Service Specialist
6 days ago
Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full timeJob Responsibility: - Provide friendly and efficient service to the travel community of our client. - Be a first point of contact to handle and resolve customer complaints. - Respond professionally to inbound phone calls, including urgent situations. - Identify and escalate issues appropriately. - Research information and troubleshoot problems using...
-
Customer Success Specialist
4 weeks ago
Kuala Lumpur, Malaysia Customer Connect Malaysia Full timeAt CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...
-
Phone Support Specialist
1 week ago
Kuala Lumpur, Malaysia Kraken Crypto Exchange Full timePhone Support Specialist - Malaysia **Building the Future of Crypto** Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on our...
-
Customer Service Specialist
2 months ago
Kuala Lumpur, Malaysia CUCKOO INTERNATIONAL (MAL) SDN BHD Full time**JOB RESPONSIBILITIES**: **Effectively manage incoming calls.** - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS**: - No minimum working experience in the...
-
Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeBecome a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....
-
Customer Service
3 weeks ago
Kuala Lumpur, Malaysia Matchlink SDN BHD Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Communicating and coordinating with...
-
Customer Service Specialist
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full timeJob Responsibility: Provide friendly and efficient service to the travel community of our client. Be a first point of contact to handle and resolve customer complaints. Respond professionally to inbound phone calls, including urgent situations. Identify and escalate issues appropriately. Research information and troubleshoot problems using available...
-
Customer Service Specialist
4 weeks ago
Kuala Lumpur, Malaysia LTS Search Full time**Company Description** Language Talent Solutions is a global talent recruitment agency that believes in breaking down barriers and bridging borders to bring the best talent to teams. We prioritize skills over passports and aim to build globally competitive teams. We are dedicated to finding the right talent without limitations or borders. **Role...
-
Customer Service Representative
7 days ago
Kuala Lumpur, Malaysia Brandt Business Service Full time**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...
-
Customer Service Specialist
3 weeks ago
Kuala Lumpur, Malaysia Mhub Full time**Responsibilities**: - Provide accurate information about products, services, and policies to customers. - Assist customers with system queries, problem-solving, service requests and resolving solutions or user complaints. - Document customer interactions via the ticketing system. - Collaborate with other team members to escalate complex issues and ensure...
-
Customer Service
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Matchlink SDN BHD Full timeMaintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Communicating and coordinating with colleagues as...
-
International Customer Service Specialist
2 weeks ago
Kuala Lumpur, Malaysia Bread Advertising Full timeOur client, a global insurance company, is looking for an International Customer Service Specialist. **Responsible**: - Support the seamless experience of customers and brokers with our services. - Observe key performance indicators including the speed of local policy issuance,reinsurance premium collection. - Maintaining the quality of data in...
-
Customer Service
1 week ago
Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full timeBecome a product expert that help customers for best solution. - Delivery High End customer service to clients - Should be active on Social media so could understand the customer’s concern. **Requirements**: - Basic understanding of PC & mobile device troubleshooting - 1 to 2 years of experience in customer service with 1 year in a Tech support process...