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Quality Associate

3 months ago

Cyberjaya, Malaysia E-Infomedia Solution Full time

Roles and Responsibilities
- Conduct Transaction Quality Audits
- Provide Feedbacks and suggestions for improvement
- Publish Dashboards at defined intervals
- Drive Quality and process improvement initiatives
- Data Analysis - Strong Analytical skills with an ability to draw conclusions from data(Error Analysis and Root Cause
- Analysis for process deviations)
- Provide data inputs to internal stakeholders
- Flexibility and Availability for any ad-hoc business requirement
- Ensure Confidentiality, Availability and Integrity of Data

Key Deliverables (KRA Measure)
- Establish controls on Transaction Processing aiming for a Zero Defect Output
- Report and Publish Transaction Quality Metrics
- Providing coaching and feedback on QA findings
- Provide Feedback and suggestions for improvement
- GAP Analysis & Controls
- Adherence & record maintenance to Tech M QMS Requirements
- Continuous Focus and Drive to meet and exceed SLAs
- Carry out Quality Initiatives

Applicant’s Specifications & Qualification:

- Excellent verbal and written communication **(Cantonese)** in an international process
- Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)
- Good Knowledge of QA Audit and Evaluation function
- Coaching and objection handling skills
- Good understanding of QA calibration
- Analytical bent of mind
- Ability to handle pressure and a natural go getter

Pay: From RM7,000.00 per month

**Benefits**:

- Additional leave
- Health insurance

Schedule:

- Night shift

**Education**:

- Senior High School (preferred)

**Experience**:

- QA: 3 years (required)

Expected Start Date: 06/10/2024